SEND Schools

Book self-led visits on Thursdays and Fridays in term time.
  • Museum facilities

    The Postal Museum aims to be accessible to all with many facilities available to support students with different access needs.

    Mail Rail access

    Mail Rail may not be suitable for all students. Students must be able to transfer themselves on and off the ride safely. Watch a video of the ride and read more about Mail Rail access.

    Sorted! Postal Play Space access

    Sorted! is an indoor play area. It is not a soft play zone. It is on two levels and may not be fully accessible for all students. It is designed and scaled for children aged 8 and under. We recognise that some SEND schools might wish to book older students into the space. We aim to accommodate these requests when possible.

    Plan your school visit

    Read this information to support you to plan your school visit and prepare your students. We strongly recommend you make a free planning visit to risk assess potential hazards in the museum and on your journey.

    Self-led visits

    Select your choice of activities. Schools can request a lunch space, borrow sensory satchels, ear defenders and use gallery trails to enrich your visit experience.

  • Sensory satchels

    Our sensory satchels have been developed with Ambitious about Autism and a group of autistic young people and contain specially selected sensory objects.


    Costs are per student. One adult per student is free. If you need to bring more adults to support your students, let us know when you book. We recommend a maximum group size of 10 students.

    • The Postal Museum Exhibition Galleries only – £4 per student
    • The Postal Museum Exhibition Galleries and Sorted! £6 per student
    • The Postal Museum Exhibition Galleries and Mail Rail – £8 per student
    • The Postal Museum Exhibition Galleries, Sorted! and Mail Rail – £11 per student

Frequently asked questions for SEND schools

There are spaces which can be used as a quiet space in both The Postal Museum and Mail Rail upon request. If possible, let us know if you think you are likely to need one in advance of your visit so that we can try to ensure one is available.

This can be arranged at the point of booking.

There is a Changing Places toilet on the lower level of the Mail Rail building. It is accessible via a wide flight of 25 stairs that has handrails on both sides or via a platform lift.

There is an outdoor Courtyard at The Postal Museum, and St Andrew’s gardens is a short walk from the museum.

Self-led schools can leave their belongings in our lunch space for the duration of their visit. You will receive the code to access it when your booking is confirmed. During facilitated visits, a member of staff or volunteer will be with you. They will provide you with storage that can be moved between the two buildings for your convenience.

Read our terms and conditions for schools. If you need to cancel at short notice, email [email protected] as soon as possible.