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Schools terms and conditions

Our terms and conditions for cancelling school visits.

Cancelling a school visit

School cancellations for a confirmed booking received in writing at least six weeks before your visit date will incur no charge. We cannot guarantee to move bookings after this point and schools may be charged 100% of the visit cost.

Museum cancellations

Museum cancellations may occur in rare unforeseen circumstances. We will contact schools as soon as we can and offer alternative session dates or a full refund. Regrettably we cannot reimburse any other costs incurred.