Accessibility

The Postal Museum is a fully inclusive museum, we are committed to providing a welcoming, engaging and accessible experience for all visitors.

The safety of our visitors and staff remains paramount, so we’ve introduced a few measures to keep everyone as safe as possible. You can find out more on our Visit us page.

Museum entrances

The museum is set over 2 sites, The Postal Museum and Mail Rail. These buildings are separated by Phoenix Place, a public road with a zebra crossing.

Parking for disabled people

The Postal Museum does not have any parking or dedicated drop-off points. The Postal Museum is on the border of Camden and Islington boroughs, which have designated Blue Badge and Green Badge Holder spaces.

Parking in Islington >
Parking in Camden >

Travelling to the museum

The nearest step-free station is King’s Cross St Pancras Station after which there is a 15-20 minute walk to the museum.

Farringdon Station is marginally closer to the museum but does not provide level access.

For further information on getting to the museum please visit:
Transport for London (TFL) accessibility >
Getting to The Postal Museum >

Tickets

D/deaf and disabled visitors can book a discounted ticket which includes entry for one essential companion. No evidence is required to demonstrate the need for this ticket type.

Tickets include:

  • 1x ride on Mail Rail (valid on your first visit)
  • Unlimited access to our exhibitions for 365 days

The ride restrictions mean some visitors cannot access Mail Rail, and some may not want to because of the conditions experienced. Please read the essential information below regarding access to the Mail Rail ride before purchasing a ticket.

Accessible toilets

An accessible toilet is available on the ground floor of The Postal Museum. Two further accessible toilets are in the Mail Rail building, one on the ground floor and one on the lower ground-floor. A Changing Places toilet is available on the lower ground floor of Mail Rail.

Assistance dogs

All assistance dogs are welcome at the museum. Water bowls are available on request from the ticket desks in The Postal Museum and Mail Rail.

When riding Mail Rail, blind and visually impaired visitors may be accompanied by their assistance dog and can bring a foldable cane. Visitors will also need to be accompanied by a sighted companion or a staff member / volunteer trained in guiding. This is to provide support in the event of an emergency evacuation.

Borrow a wheelchair

Wheelchairs are available to borrow from the museum during visiting hours, on a first-come first-serve basis, or can be booked in advance by calling 0300 0300 700.

Lifts and access to museum

All areas of the museum across both sites have step free access, via ramps or lifts.

Due to health and safety requirements there is restricted access to the Mail Rail ride. Please see information on Mail Rail access below.

Seating

A variety of seating is available throughout the museum, some with backs and arms. We also have a limited number of portable stools.

Subtitles

Subtitles are provided on most of the films throughout the museum.

Mail Rail access

The historical nature of Mail Rail and the evacuation procedure means that riding the Mail Rail is not suitable for all visitors. Please read the information below to ensure the ride is suitable for you before booking a ticket.

Essential Information

  • In the event of an emergency evacuation guests must be able to walk unaided for a minimum of 100 metres on uneven surfaces with minimal lighting, and up at least 70 steep steps. Visitors who do not meet these requirements will be unable to ride.
  • Visitors must be able to enter and exit the carriages independently.
  • The audio-visual shows projected onto the platform walls during the ride contain flashing lights and would not be suitable for those with photo-sensitive epilepsy.
  • There is no option to exit once the ride has begun and it will last approximately 15 minutes.
  • The Mail Rail ride is a loud, highly visually stimulating experience, so would not be suitable for those who may find this distressing.
  • The carriages are small and some of the tunnels are very narrow; this may be unsuitable or uncomfortable for visitors sensitive to small, confined spaces.
  • Visitors sensitive to darkness may find the experience distressing.
  • The tunnels can smell of damp and it can smell stronger at specific points of the ride.

Mail Rail Film

For visitors unable to ride Mail Rail, a film is available to access on the lower-ground floor of Mail Rail. It demonstrates the journey through the tunnels and the accompanying audio-visual presentation. There is a subtitled version and an audio-described version upon request.


Read Mail Rail access, rules and conditions in full by reading our Mail Rail ride access information.

Mail Rail ride access

Support for autistic and neurodiverse people

The Postal Museum is working with Ambitious about Autism to develop resources and events that aim to support autistic and neurodiverse people; including refreshed visual stories that explain the changes we have made to make visitors as safe as possible. Visit our information page to find out more.

  • Information for Autistic and Neurodiverse People

    The Postal Museum is working with Ambitious about Autism to create resources and develop events that aim to support and welcome autistic and neurodiverse people to the museum.

    Read more
    • Event
    • Coming soon
    • 10:00

    Post Early: Relaxed Events at The Postal Museum

    Post Early is a relaxed event for autistic and neurodiverse people, including families and adults, who would like to visit the museum when it is less crowded and noisy.

    Read more

Support for blind and visually impaired people

Audio described introduction

  • An audio described introduction to The Postal Museum and Mail is available to listen to below. This 18-minute introduction describes the architecture, the museum layout, the exhibitions in brief and the changes we have made to the experience to protect the safety of staff and visitors.
  • Please note this resource will be updated as guidelines change and restrictions ease, so please check before you visit to make sure you have the most up-to-date information.

 


Virtual tour

  • An audio described tour of the Wish You Were Here exhibition is available to access here.

When you visit

  • Audio-only exhibits are in both exhibitions, accessed via speakers or by scanning a QR code enabling you to listen via your own device.
  • Audio Described Tours of the exhibitions will be available to book here on the website or by calling box office. The event includes a tour of the exhibitions and an optional ride on Mail Rail.
  • When riding Mail Rail, blind and visually impaired visitors may be accompanied by their assistance dog and can bring a foldable cane. Visitors will also need to be accompanied by a sighted companion or a staff member / volunteer trained in guiding. This is to provide support in the event of an emergency evacuation.

Support for D/deaf and hard of hearing people

  • Transcripts are available for the audio on the Mail Rail ride and The Postal Museum oral histories.
  • BSL Tours of the exhibitions are available to book on the website or by contacting box office. The event includes a tour of the exhibitions and an optional ride on Mail Rail. There is no English voiceover for these events which are for BSL users only.
    • Daytime event
    • Selected dates
    • 15:00

    BSL Tours of The Postal Museum

    Join us for BSL tours of The Postal Museum and Mail Rail exhibitions, and ride on Mail Rail.

    Read more

Additional Information and Support

For further information about your visit, please call 0300 0300 700 or email [email protected]