Visit us

Temporarily closed
Thursdays 10:30 - 18:30
Fridays to Sundays 10:30 - 17:00

Tickets  |   Getting here  |   Floor plan  |   Facilities  |   Accessibility  |   FAQs  |   Further assistance

See you soon

Following the Government’s announcement of a national lockdown, the Museum is temporarily closed from 5 November. We’re taking bookings for 2021. The safety of our visitors and staff remains paramount, so we’ve introduced a few measures to keep everyone as safe as possible for when we reopen:

 

Hand washing

Hand sanitisers are available before you enter the museum at Mail Rail and throughout.

Face covering

Please wear a face covering during your visit.

Distancing

Stay 1-2 metres apart from those not in your household.

Payments

Booking in advance is essential. Onsite we are taking contactless payments only in our shops.

Cleaning

We are cleaning extra hard to make our galleries and attractions as safe as possible.

Staff

Our staff are here to help and answer any questions you might have.

Good to go

Visit England have certified We’re Good To Go!

 

For more information about how we’re working hard to keep all our visitors and staff safe, please see Visit us FAQs.


Tickets

Booking in advance is essential.

Ticket includes unlimited access to The Postal Museum for one year from the date of your visit and one ride on Mail Rail, valid on your first visit to the Museum.

Book Tickets


Getting here

The Postal Museum
15-20 Phoenix Place
London
WC1X 0DA

Map view
Street view

Tube

Farringdon, Russell Square, King’s Cross St Pancras and Chancery Lane are all less than a mile away.
Transport for London Journey Planner

Rail

King’s Cross St Pancras and Farringdon stations are both less than a mile away.
National Rail Journey Planner

Car

We do not have a car park. Local parking is available for a charge. A link to Parkopedia (unaffiliated third-party website) is provided for your convenience.
Find local parking using Parkopedia

Bus

17, 19, 38, 45, 46, 55, 63, 341 stop near The Postal Museum.
Transport for London Journey Planner

Cycle

We have a cycle rack in our courtyard space. Visit the admissions desk to get the access code. There are also several Santander Cycle Hire docking stations nearby.
Find Santander docking station

   

On foot

We are a short walk from Farringdon, Russell Square, Chancery Lane, and King’s Cross St Pancras stations. See our Walking Trails page for things to see on our suggested routes from our nearest stations
Walking directions on Google Maps


Floor plan

The Postal Museum and Mail Rail are in two separate buildings on Phoenix Place, connected by a zebra crossing. 

Head to Mail Rail first, arriving just before the time printed on your ticket. Floor guidings, signage and staff will be on hand to show you the route around the museum.

Download Floor plan


Facilities

The Counter Café

Our cafe remains temporarily closed whilst we reopen the museum. In the meantime the local area provides a number of fantastic places to eat and drink, all within walking distance of the museum. We’ve put together a list of some our favourites:

Local food and drink

Free WiFi

Free WiFi is available during your visit. Log on to ‘Postal Museum’ and accept the terms and conditions.

Photography & filming

We welcome photography for non-commercial use and encourage our visitors to share their photos on TwitterFacebook and Instagram. Photography with flash and of others without consent as well as use of tripods and selfie sticks are prohibited.

Accessible toilets & baby changing

Gender-neutral toilets, including accessible toilets and baby changing facilities, are located on the ground floor of The Postal Museum and Mail Rail, and the lower ground floor of Mail Rail. A Changing Places toilet is available to visitors and the general public in Mail Rail.

Child-friendly eating & baby feeding

Our cafe serves up healthy options for kids and we also have highchairs. Breastfeeding and bottle feeding are welcome anywhere. For a bit more privacy, our First Aid Room in Mail Rail can be used to feed your baby if not in use. One of our hosts can help you on the day.

Buggy access & parking

No buggies or pushchairs allowed on the lower ground floor of Mail Rail. Limited buggy parking is available in Mail Rail only, on the ground floor.

Wheelchair access

The Postal Museum and Mail Rail exhibitions are completely accessible to wheelchair users. Wheelchairs are permitted everywhere in Mail Rail except for the Mail Rail Ride.

Accessibility information


Accessibility

All spaces in The Postal Museum and Mail Rail buildings have step-free access except for the Mail Rail ride, which is not wheelchair accessible.

We aim to make the museum as accessible as possible. All disabled visitors are entitled to a free companion ticket to support with their visit. To find out more about please see our Accessibility page.

To learn more about Mail Rail accessibility, visit our Mail Rail page.


FAQs

While London remains on alert for COVID-19, you should only plan to visit with members of your household/support bubble.

Exceptions include group/coach tours, where appropriate risk assessments are in place demonstrating how bubbles/households will be kept separate when indoors.

We can move your booking to later in the year or offer you credit to rebook with us in 2021. Alternatively you can arrange to come to the museum with your tickets, but when inside the building, you must only mix with your own household/ bubble at all times. Tickets are non-refundable.

In the event the museum has to close again, we will contact you before your visit to make you aware. You will be offered credit to visit the museum on a future date when we reopen. Tickets are non-refundable, as by purchasing a ticket you are making a donation to the museum, a registered charity. Read our Ticket Terms & Conditions for more information.

For more information head to the Government website.

Measures are in place to ensure the museum is a safe and fun place for visitors, staff and volunteers. You can see some of the measures in place at the top of this page.

As well as these measures, we have adapted the Mail Rail trains so that households/ bubbles are separated by safety screens. We have also adapted many of the things you can touch and use in the galleries, to make them safer.

Changes include proximity sensors instead of buttons, more hand sanitisation points and making audio available to listen to for free on your own devices.

In line with government guidance, we are asking all visitors to wear face coverings inside the museum.

We have lowered the number of people on the Mail Rail train and in the museum, introduced a one way route starting with Mail Rail, installed reminders throughout the museum and our Visitor Hosts will help to keep you distanced in queues and in the galleries.

It is a legal obligation for the museum to take part in NHS Test & Trace and to collect contact information for everyone that enters the building, which will be provided to NHS Test & Trace only in the event that we receive a legitimate request for contact tracing to take place. Please read our Privacy Policy for more details.
On arrival to the museum you can also check-in using the NHS Test & Trace QR code.

In line with current government guidance, all visitors will need to wear a face covering unless they are exempt. We will ask you to wear a face covering if you enter the museum without one.

We have worked hard to make the museum as safe as possible, following all government guidance. If you decide you feel comfortable visiting we look forward to seeing you. If you choose not to, you can still explore our collections and stories online. Check our Accessibility pages for the latest programming and information.

We are opening different spaces within the museum in phases. We hope to announce reopening dates for the Discovery Room soon.

Visitors will need to book their visit and order documents in advance. Further information regarding the booking process will be available soon.

There is some limited bike storage at The Postal Museum. Electric scooters and other forms of transport that do not store in bike racks cannot be stored at the museum. Please allow extra time to store your bike at The Postal Museum, before you make your way over the road to Mail Rail where your visit will begin.

We have adapted interactives wherever possible to make them safe for your visit and ensuring that the museum is a fun and engaging visit for younger visitors is a top priority so there will still be plenty to enjoy. We have removed anything we do not think is safe at the moment, like our dressing up costumes. Some audio interactives will be accessible on your phone instead of on headsets and instructions will be available at the museum.

The Postal Museum has severe capacity reductions caused by Covid-19, in order to ensure social distancing on the Mail Rail train and throughout a visit. If you would like to enquire about bringing a group to the museum, please visit our groups booking page for the most up to date information.

You can only plan to visit with members of your household/support bubble. You can purchase 6 tickets at a time when booking general entry online.

Further assistance

Other ways to help plan your visit

  • Accessibility

    We aim to be as accessible as possible. Disabled visitors may bring a companion for free to support with their visit.

    Read more
  • Families

    Families are Sorted! with The Postal Museum’s play space and year-round activities.

    Read more
  • Groups

    The Postal Museum and Mail Rail is a fantastic place to bring groups of 8 or more people.

    Read more
  • Schools

    An award-winning learning experience for your school.

    Read more
  • What's on

    At The Postal Museum, we'll have events for curious minds of all kinds. Come and be inspired.

    Read more
  • Attractions

    What will you find at The Postal Museum? Ride through the tunnels of Mail Rail and explore galleries of incredible history!

    Read more