Visit us

Opening times
Wednesday to Sunday 10:00 – 17:00
Extra Summer Opening dates
Tuesdays 26 July and 2, 9, 16, 23, 30 August

Tickets

Booking in advance is advised in order to guarantee entry.

Ticket includes unlimited access to The Postal Museum for one year from the date of your visit and one ride on Mail Rail, valid on your first visit to the Museum. Sorted! The Postal Play Space requires a separate ticket. Find out about Visiting Safely.

Book Tickets

Getting here

The Postal Museum
15-20 Phoenix Place
London
WC1X 0DA

Map view
Street view

Tube

Farringdon, Russell Square, King’s Cross St Pancras and Chancery Lane are all less than a mile away.
Transport for London Journey Planner

Rail

King’s Cross St Pancras and Farringdon stations are both less than a mile away.
National Rail Journey Planner

Car

We do not have a car park. Local parking is available for a charge. A link to Parkopedia (unaffiliated third-party website) is provided for your convenience.
Find local parking using Parkopedia

Bus

17, 19, 38, 45, 46, 55, 63, 341 stop near The Postal Museum.
Transport for London Journey Planner

Cycle

We have a cycle rack in our courtyard space. Visit the admissions desk to get the access code. There are also several Santander Cycle Hire docking stations nearby.
Find Santander docking station

   

On foot

We are a short walk from Farringdon, Russell Square, Chancery Lane, and King’s Cross St Pancras stations. See our Walking Trails page for things to see on our suggested routes from our nearest stations
Walking directions on Google Maps

Floor plan

The Postal Museum and Mail Rail are in two separate buildings on Phoenix Place, connected by a zebra crossing.

Head to Mail Rail first, arriving just before the time printed on your ticket. Floor guidings, signage and staff will be on hand to show you the route around the museum.
Map of the museum showing floors and facilities.
Download Floor plan

Facilities

The Café

Take a break with snacks and refreshments in our café, conveniently located in our Welcome Space.

Download our sample café menu (PDF) >

Free WiFi

Free WiFi is available during your visit. Log on to ‘Postal Museum’ and accept the terms and conditions.

Photography & filming

We welcome photography for non-commercial use and encourage our visitors to share their photos on TwitterFacebook and Instagram. Photography with flash and of others without consent as well as use of tripods and selfie sticks are prohibited.

Accessible toilets & baby changing

Gender-neutral toilets, including accessible toilets and baby changing facilities, are located on the ground floor of The Postal Museum and Mail Rail, and the lower ground floor of Mail Rail. A Changing Places toilet is available to visitors and the general public in Mail Rail.

Child-friendly eating & baby feeding

Our cafe has highchairs. Breastfeeding and bottle feeding are welcome anywhere. For a bit more privacy, our First Aid Room in Mail Rail can be used to feed your baby if not in use. One of our hosts can help you on the day.

Buggy access & parking

No buggies or pushchairs allowed on the lower ground floor of Mail Rail. Limited buggy parking is available in Mail Rail only, on the ground floor.

Wheelchair access

The Postal Museum and Mail Rail exhibitions are completely accessible to wheelchair users. Wheelchairs are permitted everywhere in Mail Rail except for the Mail Rail Ride.

Visual Story

Our visual story will help plan your visit and understand the safety changes we’ve made. Download the Visual Story (PDF) or visit our page on Information for Autistic and Neurodiverse people to find out more.

Accessibility

The Postal Museum is a fully inclusive museum, we are committed to providing a welcoming, engaging and accessible experience for all visitors. To find out more information please visit our Accessibility page.

All spaces in The Postal Museum and Mail Rail have step-free access, except for the Mail Rail ride. To find out more about Mail Rail accessibility, visit our Mail Rail page.

FAQs

No, but visitors are welcome to wear a mask if they wish and we do recommend wearing a mask in enclosed indoor spaces.

The Discovery Room is open Wednesdays, Fridays and 2nd Saturday of each month 10:30 – 16:30 by appointment only.

For more information and to book an appointment, please visit The Archive page.

Yes. If you would like to enquire about bringing a group to the museum, please visit our groups booking page for the most up to date information.

In the event the museum has to close, we will contact you before your visit to make you aware. You will be offered credit to visit the museum on a future date. Tickets are non-refundable, as by purchasing a ticket you are making a donation to the museum, a registered charity. Read our Ticket Terms & Conditions for more information.

There is some limited bike storage at The Postal Museum. Electric scooters and other forms of transport that do not store in bike racks cannot be stored at the museum.

As the museum is an enclosed, indoor space, we still recommend that you wear a mask. There are also hand sanitisers availble throughout your visit.

Further assistance

  • Accessibility

    The Postal Museum is a fully inclusive museum, we are committed to providing a welcoming, engaging and accessible experience for all visitors.

    Read more
  • Families

    Families are Sorted! with The Postal Museum’s play space and year-round activities.

    Read more
  • Groups

    The Postal Museum and Mail Rail is a fantastic place to bring groups of 8 or more people. Find out why, sign up to our newsletter or register your interest in booking a visit.

    Read more
  • Schools

    An award-winning learning experience for your school. Book now for January – July 2022.

    Read more
  • What's on

    At The Postal Museum, we'll have events for curious minds of all kinds. Come and be inspired.

    Read more
  • What to expect

    What will you find at The Postal Museum? Ride through the tunnels of Mail Rail and explore galleries of incredible history!

    Read more