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Temporarily closed

Getting here  |   Floor plan  |   Facilities  |   Further assistance

COVID-19 UPDATE 3 July: We remain temporarily closed due to COVID-19. Sign up to our newsletter to be the first to find out when we will reopen.

We recommend 2-3 hours to visit The Postal Museum and Mail Rail. Book your tickets in advance to save time and money


Getting here

The Postal Museum
15-20 Phoenix Place

Map view
Street view


Farringdon, Russell Square, King’s Cross St Pancras and Chancery Lane are all less than a mile away.
Transport for London Journey Planner


King’s Cross St Pancras and Farringdon stations are both less than a mile away.
National Rail Journey Planner


We do not have a car park. Local parking is available for a charge. A link to Parkopedia (unaffiliated third-party website) is provided for your convenience.
Find local parking using Parkopedia


17, 19, 38, 45, 46, 55, 63, 341 stop near The Postal Museum.
Transport for London Journey Planner


We have a cycle rack in our courtyard space. Visit the admissions desk to get the access code. There are also several Santander Cycle Hire docking stations nearby.
Find Santander docking station

On foot

We are a short walk from Farringdon, Russell Square, Chancery Lane, and King’s Cross St Pancras stations. See our Walking Trails page for things to see on our suggested routes from our nearest stations
Walking directions on Google Maps

Floor plan

The Postal Museum and Mail Rail are on Phoenix Place, connected by a zebra crossing


Practical information to help plan your visit


Approximate size 42×29.5×27.5cm. A refundable £1/€1 coin is required to operate the locker. We cannot accept any large items and these are not allowed onsite. King’s Cross St. Pancras railway station (0.8 miles) offers luggage storage facilities.

The Counter Café

Take a break with a drink, sandwich, salad or homemade cake in The Counter Café, conveniently located in our Welcome Space.

Free WiFi

Free WiFi is available. Log on to ‘Postal Museum’ and accept the terms and conditions.

Photography & filming

We welcome photography for personal, non-commercial use and encourage our visitors to share their photos on TwitterFacebook and Instagram. Photography with flash and of others without consent as well as use of tripods and selfie sticks are prohibited.

Accessible toilets & baby changing

Gender-neutral toilets, including accessible toilets and baby changing facilities, are located on the ground floor of The Postal Museum and Mail Rail, and the lower ground floor of Mail Rail. A Changing Places toilet is available on request to visitors in Mail Rail.

Child-friendly eating & baby feeding

Our cafe serves up healthy options for kids and we also have highchairs. Breastfeeding and bottle feeding are welcome anywhere. For a bit more privacy, our First Aid Room in Mail Rail can be used to feed your baby if not in use. One of our hosts can help you on the day.

Buggy access & parking

No buggies or pushchairs allowed on the lower ground floor of Mail Rail. Limited buggy parking is available in Mail Rail only, on the ground floor.

Wheelchair access

The Postal Museum and Mail Rail exhibitions are completely accessible to wheelchair users. Wheelchairs are permitted everywhere in Mail Rail except for the Mail Rail Ride.

Accessibility information

Further assistance

Further ways to help plan your visit

  • Accessibility

    We aim to be as accessible as possible. Disabled visitors may bring a companion for free to support with their visit.

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  • Attractions

    What will you find at The Postal Museum? Ride through the tunnels of Mail Rail and explore galleries of incredible history!

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  • What's on

    At The Postal Museum, we'll have events for curious minds of all kinds. Come and be inspired.

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  • Families

    Families are Sorted! with The Postal Museum’s play space and year-round activities.

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  • Groups

    The Postal Museum and Mail Rail is a fantastic place to bring groups of 8 or more people.

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  • Schools

    An award-winning learning experience for your school.

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