Visit us

Opening times
Wednesday to Friday 10:30 - 17:00
Weekends 10:00 - 17:00

Tickets

Booking in advance is essential to guarantee entry.

Ticket includes unlimited access to The Postal Museum for one year from the date of your visit and one ride on Mail Rail, valid on your first visit to the Museum.

Book Tickets


Visiting safely

The safety of our visitors and staff remains vital. In line with the government guidance of July 2021 we have reassessed the Museum and are keeping some measures in place to keep everyone as safe as possible. Without these measures, the museum is at risk of closing.

In order to keep our doors open and so you can enjoy the experience, please read our safety measures before you visit.

 

Hand washing

Hand sanitisers are available before you enter the museum and throughout.

Face covering

The museum is an enclosed, indoor space and it is expected that visitors wear a face covering. Please wear a face covering during your visit.

Distancing

Stay 1-2 metres apart from those not in your household.

Payments

Onsite we are taking contactless payments only and recommend you book in advance.

Cleaning

We have extra cleaning in place, to make the museum as safe as possible.

Staff

Our staff are here to help and answer questions you might have. Our staff will be wearing face coverings.

Good to go

Visit England have certified We’re Good To Go!

Visual Story

Our visual story will help plan your visit and understand the safety changes we’ve made. Download the Visual Story (PDF) or visit our page on Information for Autistic and Neurodiverse people to find out more.

For more information about how we’re working hard to keep all our visitors and staff safe, please see the Visit us FAQs on this page.


Getting here

The Postal Museum
15-20 Phoenix Place
London
WC1X 0DA

Map view
Street view

Tube

Farringdon, Russell Square, King’s Cross St Pancras and Chancery Lane are all less than a mile away.
Transport for London Journey Planner

Rail

King’s Cross St Pancras and Farringdon stations are both less than a mile away.
National Rail Journey Planner

Car

We do not have a car park. Local parking is available for a charge. A link to Parkopedia (unaffiliated third-party website) is provided for your convenience.
Find local parking using Parkopedia

Bus

17, 19, 38, 45, 46, 55, 63, 341 stop near The Postal Museum.
Transport for London Journey Planner

Cycle

We have a cycle rack in our courtyard space. Visit the admissions desk to get the access code. There are also several Santander Cycle Hire docking stations nearby.
Find Santander docking station

   

On foot

We are a short walk from Farringdon, Russell Square, Chancery Lane, and King’s Cross St Pancras stations. See our Walking Trails page for things to see on our suggested routes from our nearest stations
Walking directions on Google Maps


Floor plan

The Postal Museum and Mail Rail are in two separate buildings on Phoenix Place, connected by a zebra crossing. 

Head to Mail Rail first, arriving just before the time printed on your ticket. Floor guidings, signage and staff will be on hand to show you the route around the museum.

Map of the museum showing floors and facilities.

Download Floor plan


Facilities

The Counter Café

Take a break with a drink, sandwich, salad or homemade cake in The Counter Café, conveniently located in our Welcome Space.

Free WiFi

Free WiFi is available during your visit. Log on to ‘Postal Museum’ and accept the terms and conditions.

Photography & filming

We welcome photography for non-commercial use and encourage our visitors to share their photos on TwitterFacebook and Instagram. Photography with flash and of others without consent as well as use of tripods and selfie sticks are prohibited.

Accessible toilets & baby changing

Gender-neutral toilets, including accessible toilets and baby changing facilities, are located on the ground floor of The Postal Museum and Mail Rail, and the lower ground floor of Mail Rail. A Changing Places toilet is available to visitors and the general public in Mail Rail.

Child-friendly eating & baby feeding

Our cafe serves up healthy options for kids and we also have highchairs. Breastfeeding and bottle feeding are welcome anywhere. For a bit more privacy, our First Aid Room in Mail Rail can be used to feed your baby if not in use. One of our hosts can help you on the day.

Buggy access & parking

No buggies or pushchairs allowed on the lower ground floor of Mail Rail. Limited buggy parking is available in Mail Rail only, on the ground floor.

Wheelchair access

The Postal Museum and Mail Rail exhibitions are completely accessible to wheelchair users. Wheelchairs are permitted everywhere in Mail Rail except for the Mail Rail Ride.

Accessibility page


Accessibility

The Postal Museum is a fully inclusive museum, we are committed to providing a welcoming, engaging and accessible experience for all visitors. To find out more information please visit our Accessibility page.

All spaces in The Postal Museum and Mail Rail have step-free access, except for the Mail Rail ride. To find out more about Mail Rail accessibility, visit our Mail Rail page.


FAQs

Yes, you can visit in mixed groups and there is no cap on group sizes.

In the event the museum has to close again, we will contact you before your visit to make you aware. You will be offered credit to visit the museum on a future date. Tickets are non-refundable, as by purchasing a ticket you are making a donation to the museum, a registered charity. Read our Ticket Terms & Conditions for more information.

Measures are in place to ensure the museum is a safe and fun place for visitors, staff and volunteers. You can see some of the measures in place at the top of this page.

We have adapted the Mail Rail trains so that groups that choose to sit together are divided by safety screens. We have also adapted many of the things you can touch and use in the galleries, to make them safer.

Changes include proximity sensors instead of buttons, more hand sanitisation points and free stylus pencils to use on touch screens.

As the museum is an enclosed, indoor space, in line with government guidance all visitors, staff and volunteers are expected to wear face coverings inside the museum, unless medically exempt.

Yes. As the museum is an enclosed, indoor space, in line with government guidance all visitors, staff and volunteers are expected to wear face coverings inside the museum, unless medically exempt.

This is to keep visitors, staff and volunteers safe, especially while not all adults in the UK have been offered two doses of the vaccine.

We have lowered the number of people on the Mail Rail train and in the museum, and installed reminders throughout the museum. Our Visitor Hosts will help to keep you distanced in queues and in the galleries.

As of 19 July 2021 it is no longer a legal obligation for the museum to take part in NHS Test & Trace. Visitors will have the option to scan a QR code using the NHS Test and Trace App at the entrance to the museum.

We have worked hard to make the museum is safe as possible. If you decide you feel comfortable visiting, we look forward to seeing you. If you choose not to, you can still explore our collections and stories online. Check our Accessibility pages for the latest programming and information.

The Discovery Room is open Wednesdays and Fridays, 10:30 – 13:00 and 14:00 – 16:30 by appointment only.

For more information and to book an appointment, please visit The Archive page.

We have adapted interactives wherever possible to make them safe for your visit and ensure that the museum is a fun and engaging visit for younger visitors is a top priority. We have removed anything we do not think is safe at the moment. Some audio interactives will be accessible on your phone instead of on headsets and instructions will be available at the museum.

Yes. If you would like to enquire about bringing a group to the museum, please visit our groups booking page for the most up to date information.

There is some limited bike storage at The Postal Museum. Electric scooters and other forms of transport that do not store in bike racks cannot be stored at the museum.

Further assistance

Other ways to help plan your visit

  • Accessibility

    The Postal Museum is a fully inclusive museum, we are committed to providing a welcoming, engaging and accessible experience for all visitors.

    Read more
  • Families

    Families are Sorted! with The Postal Museum’s play space and year-round activities.

    Read more
  • Groups

    The Postal Museum and Mail Rail is a fantastic place to bring groups of 8 or more people. Find out why, sign up to our newsletter or register your interest in booking a visit.

    Read more
  • Schools

    An award-winning learning experience for your school.

    Read more
  • What's on

    At The Postal Museum, we'll have events for curious minds of all kinds. Come and be inspired.

    Read more
  • What to expect

    What will you find at The Postal Museum? Ride through the tunnels of Mail Rail and explore galleries of incredible history!

    Read more