Whether you’ve visited us before or are curious and want to find out more, here’s our top tips to help you make the most of your family visit.

Family enjoying the pneumatic racing cars interactive in the Mail Rail exhibition

Planning your visit

1. Book your tickets in advance

Before you visit, check the ticket page on the website to help you plan which tickets are right for you. We recommend you book your tickets in advance as this will guarantee entry and you will save money by booking online.

2. Find out about the safety measures in place

Measures are in place to ensure the museum is a safe and fun place to visit for visitors, staff and volunteers. You can check the website and read our safety pre-visit visual guides  to find out what we are doing to keep you safe.

3. Check out our pre-visit information and prepare for your trip

On the website, you’ll find some useful information to help you prepare for your visit, as well as comprehensive pre-visit films and visual guides – this page could be helpful if you are visiting with children or young people with additional needs.

For those getting to us on foot, our walking trails from nearby stations provide fun routes and things to see and do along the way. The museum is split over two buildings on Phoenix Place – The Postal Museum and Mail Rail, separated by just a short walk.

We recommend travelling light if you can. We don’t have a cloakroom and locker space is limited. Buggies are not allowed on the lower ground of Mail Rail and there is only limited buggy parking available on the ground floor of Mail Rail.

On the day

4. Start your visit by riding Mail Rail

When you arrive, start your visit at Mail Rail and arrive 15-minutes before the time on your ticket. Head down to the lower ground floor and join the queue to ride Mail Rail!

The ride will take you on a journey back in time through the original tunnels and station platforms of London’s 100-year-old postal railway. Through an audio-visual experience, you’ll see and hear the people who worked on the network and glimpse hidden parts of the railway that once kept the mail moving under the streets of London.

Children watching a projection during their Mail Rail ride

It’s an exciting, sensory experience, but it might not be suitable for everyone. Have a look at the accessibility guidelines before you book your tickets to help you decide.

5. Discover curious postal inventions in the Mail Rail exhibition

After the ride explore the Mail Rail exhibition and discover curious engineering inventions and the story of the postal service’s underground world. A range of family-friendly interactives bring the stories to life – have a go on the Travelling Post Office carriage and see how fast you can sort the mail as the floor beneath you rocks from side to side!

Children sorting letters in the Travelling Post Office interactive

We have adapted most of the things you can touch and use to make sure you enjoy a safe and fun experience.

6. Visit Sorted! The Postal Play Space for sack-loads of fun

Sorted! is an absolute must-visit for the 0-8s. Located on the ground floor of Mail Rail, this immersive indoor space encourages sensory play. In this mini town of streets and buildings, kids become the postal workers by sorting, moving and delivering the mail using pulleys, slides and chutes.

Sorted! Postal Play Space

You need to purchase a separate ticket to visit Sorted! This can be combined with a visit to the museum, or you can book entry just for Sorted! Sign up to our newsletter to be notified when tickets go on sale.

7. Explore five centuries of communications history in The Postal Museum exhibition

Next up, visit the exhibition in The Postal Museum. Discover how five centuries of incredible communications history is brought to life through lively displays and fun hands-on interactive activities. Our favourites for families are the design your own stamp interactive and the pneumatic tube which shoots your secret messages in a canister from one side of the exhibition to the other!

Family enjoying the pneumatic tube interactive

8. Pick up free resources and trails to support your visit

We have a range of free activities and trails you can collect from the ticket desks and trail pick-up-points in Mail Rail and The Postal Museum. They are lots of fun and can help provide a bit of calm to the visit. There are resources to suit different interests and abilities, including sensory bags, a Jolly Postman activity trail, a Mail Rail engineer trail and a Tibs the Post Office Cat trail.

Family following one of the trails in the galleries

9. Have a bite to eat and visit the gift shop

Grab a bite to eat at The Counter Café on the ground floor of The Postal Museum, there are Kids’ Lunch Boxes available. We have indoor and outdoor seating; your own packed lunches can be eaten in the sheltered courtyard area.

Visitors enjoying their lunch in the leafy courtyard

Finish your visit with a trip to the gift shops, located in Mail Rail and The Postal Museum.

Once you’re back home

10. Check out our online resources and leave us some feedback

Visit the family page on the website for some fun, postal themed activities you can do from home and let us know how you found your visit by completing the survey emailed to you after your trip.

We look forward to welcoming you to the museum soon!

– The Postal Museum Team


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