Tickets & prices

Save time and secure your place by booking your tickets before you visit.

General Admission (Mail Rail ride and Exhibitions)

Tickets are available until 31 January. Tickets are sold out until 28 November with limited tickets available online.

Limited number of walk-up tickets available on the day only. These cannot be reserved or bought in advance and are available on first come, first served basis, subject to availability.

Timed ride on Mail Rail, and entry to The Postal Museum and Mail Rail exhibitions as well as our temporary exhibition.

Type Donation No donation
Adult (16+) £16 £14.50
Child (1-15) £8 £7.25
Child General Admission + Sorted!**** £11.75 £11
Concession (60+, student)*** £13 £11.80
Disabled Adult (includes carer) † £16 £14.50
Disabled Child (includes carer) † £8 £7.25
Child (under 1) No charge** No charge**
Royal Mail Staff (ID Required to Redeem) No charge No charge
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Before you book a ride on Mail Rail, be sure to check out access restrictions on the Mail Rail ride.


Exhibitions only

Entry to The Postal Museum and Mail Rail exhibitions as well as our temporary exhibition and Accessible Mail Rail Show. This ticket does not include a ride on Mail Rail.

Type Donation No donation
Adult (16+) £11 £10
Child (1-15) No charge* No charge*
Concession (60+, student)*** £9 £8
Disabled Adult (includes carer)† £11 £10
Disabled Child (includes carer)† No charge No charge
Child (under 1) No charge** No charge**
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Sorted! The Postal Play Space only

45-minute session in our postal-themed play area for children 8 and under.

Child (0-8) – £5

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Ticket refunds and changes

Complete our booking change request form to request a refund or change your ticket. You may be charged an administration of £5 per booking for any requested alteration. After you submit this form, we will be in touch within 5 working days.

Are there any walk up tickets available on the day?

There are a limited number of walk up tickets to ride Mail Rail. These will be available most days on a first come, first served basis and are subject to availability.

Why add a donation to your admission ticket?

The Postal Museum is a charity devoted to the care and promotion of postal heritage and the money we receive through donations and Gift Aid means a lot to us. It allows us to maintain our building, look after our collections and preserve them for future generations, and engage our visitors with exhibitions and events. All of this can happen only thanks to your invaluable help.

Can I Gift Aid my admission ticket?

If you are a UK tax payer and you agree to add a donation to your admission ticket, you can help even more. Please take a few moments to fill in the Gift Aid declaration when paying for your tickets and this will allow us to claim an extra 25p for every £1 you paid. Gift Aid is a government scheme administered by HMRC and – although it does not cost anything to you – it makes a massive difference to us.

Ticket terms & conditions

  • † If you are unable to ride Mail Rail, you can still view our Accessible Mail Rail Show. You will need to book an Exhibitions only ticket.
  • *One adult ticket includes entry for up to four accompanying children.
  • **Children under 1 do not require a ticket.
  • ***Must show valid ID on the day to gain entry.
  • ****Sorted! tickets must be added separately in addition to Child General Admission ticket. Discount will be apply automatically at checkout.
  • Above prices include a voluntary donation. During the booking process you can chose to opt out.
  • You must provide relevant ID to gain entry with a concession ticket.
  • Carers get free entry to all exhibitions and a ride on Mail Rail when accompanying a disabled paying visitor.
  • See our full ticket terms and conditions for more information.
  • Group visits

    The Postal Museum and Mail Rail will be taking booking for groups of 8 or more people.

    Read more
  • Ride Mail Rail

    Secret, forgotten and abandoned until now. Take a ride and explore this unique space from 4 September.

    Find out more