Groups

The Postal Museum and Mail Rail is a fantastic place to bring groups of 8 or more people.

Fill in our Groups booking form below to register interest in a group visit; we are currently operating with a reduced capacity, on a reduced number of days. We will contact you if we are able to facilitate your visit to confirm dates with details of our amended operation and procedures.

Aternatively, have a look through our Groups Welcome Pack to find out more about a group visit to the museum.


Sign up to our Groups mailing list

You can unsubscribe or update your preferences at any time by clicking the link in the footer of our emails.


Opening hours

  • Thursdays, Fridays and Sundays 10.30-17.00, last entry 15.30.
  • Saturdays 10.30-18.30, last entry 17.00.
  • We are closed Monday-Wednesday to the public. The museum’s opening hours will be reviewed regularly and may change to meet demand.

When registering your preferred visit dates, please be aware of our busiest times during school holidays as listed below for 2021:

  • Early May Bank Holiday: Monday 3 May 2021
  • Half-term: Monday 31 May to Friday 4 June 2021.
  • Half-term: Monday 25 October to Friday 29 October 2021
  • Christmas break: Monday 20 December 2021 to Monday 3 January 2022

Groups booking form

Use this form to register interest in dates from May 2021 onward.

Group size

From May 2021, groups of 8 to 40 people can request to book a visit. Currently entry timeslots to the museum are every 30 minutes with very limited capacity (15 visitors on weekdays and 30 on weekends and holidays). If we can facilitate your group, entry will be staggered across multiple timeslots. Your group may not all ride together depending on availability on the day.


Discounted rates

£13.50 per person for an adult group. This includes access to all Exhibitions and a ride on Mail Rail.


Need assistance?

If you are having trouble booking, please contact our Box Office team directly by emailing your preferred date, time, and number of visitors, including all relevant information to [email protected]


School and Youth Groups

Bookings for school visits are currently closed whilst we work on plans to allow teachers and students to safely access our spaces.


FAQs

If the date or time of your preferred visit is not available at the time of booking, you will have to look at alternative dates. For dates beyond the online calendar please sign up to our Newsletter to receive updates of when further dates become available.

If your booking request has been accepted by our Box Office Team, they will provide you with information on how and when you will need to pay and secure the booking.

Catering is not currently an option. From May 2021 we hope to be able to offer catering and you can request catering in the above form but we cannot guarantee this.

We offer Elevenses, Light Lunches and Afternoon Teas from £4.50 per head for group sizes 8-40. Payment must be made upon booking and menu choices confirmed up to 72 hours before your visit. Check out our menu here and be sure to add on catering when you book tickets.

We will only process one additional increase to your booking, subject to availability.

Refunds or decreases in tickets are only given in extraordinary situations. Read our Ticket Terms & Conditions for more information. If you are eligible for a refund, please get in touch using our contact form.

You may, subject to availability move the date of your visit. You will be charged an administration fee of £5 per booking for any requested alteration.

  • There are no height or weight restrictions for Mail Rail. However, given the size of the ride we do recommend that concerned visitors review the dimensions of the carriage, which can be found here.
  • The Mail Rail ride contains conditions which may be unsuitable for those with physical or mobility issues, small children, claustrophobia, or a pre-existing condition that could be made worse by loud noises, flashing lights or confined spaces.
  • Visitors on the ride must to be able to transfer themselves in and out of the carriages without assistance and in the event of an emergency evacuation, they must be able to walk unaided on uneven terrain and in a confined space for approximately 100 meters before climbing 70 steps to the surface.

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