Groups

The Postal Museum and Mail Rail is a fantastic place to bring groups of 8 or more people. Find out why, sign up to our newsletter or register your interest in booking a visit.

There’s nothing ordinary about the story of the post! From five-wheeled cycles and the first ever stamps to Mail Rail, a hidden underground train ride, discover five centuries of communications history and save when you book a visit with us at discounted group rates.

Aternatively, have a look through our Group Welcome Pack (PDF) to find out more about a group visit to the museum.


Rates and group sizes

  • £13.50 per person for an adult group. 
  • Includes access to all Exhibitions and a ride on Mail Rail.
  • Groups of 8 to 60. If you have a larger group please contact us. 

Currently entry timeslots to the museum are every 30 minutes with limited capacity (15 visitors on weekdays and 30 on weekends and holidays). Rides on Mail Rail may be staggered across multiple timeslots depending on group size. Your group may not all ride together depending on availability on the day, but are free to explore The Postal Museum exhibitions while they wait for their timeslot.


Visiting by coach

Drop off and pick up at our designated area immediately outside The Postal Museum entrance.

There is no parking permitted on Phoenix Place.


Groups booking form

Fill in our Groups booking form below to register interest in a group visit. We will then contact you to confirm which dates are available and provide you with more information about booking your group visit.


Have any more questions?

We’re happy to help with any questions you might have about a visit. You can either call our Box Office on 0300 0300 700 (Monday – Friday 10.00 – 17.00) or email us at [email protected] with your query. If your question is booking related, please include in the email your preferred visit date, time, and number of visitors if you know these at this stage.


School and Youth Groups

Visit our schools page to find out more about booking for school groups.


Sign up to our Groups mailing list

You can unsubscribe or update your preferences at any time by clicking the link in the footer of our emails.


FAQs

If the date or time of your preferred visit is not available at the time of booking, we can help you find an alternative time or date. Alternatively you can view our current availability on our ticketing calendar. If you would like to be updated about group booking for dates further ahead please sign up to our Groups mailing list and we’ll email you when new dates are available.

Once your booking request has been accepted by our Box Office Team, they will provide you with information on how and when you will need to pay to secure the booking. Typically we ask for payment 14 days prior to your visit date.

Since reopening we have been able to offer a reduced café service at The Postal Museum. If you are interested in catering for your group please contact us as soon as possible and we will work with our catering partners to fulfil your needs.

Refunds or decreases in tickets are only given in extraordinary situations. Read our Ticket Terms & Conditions for more information. If you are eligible for a refund, please get in touch via [email protected].

You may, subject to availability move the date of your visit.

We will only process one additional increase to your booking, subject to availability.

  • There are no height or weight restrictions for Mail Rail. However, given the size of the ride we do recommend that concerned visitors review the dimensions of the carriage, which can be found here.
  • The Mail Rail ride contains conditions which may be unsuitable for those with physical or mobility issues, small children, claustrophobia, or a pre-existing condition that could be made worse by loud noises, flashing lights or confined spaces.
  • Visitors on the ride must to be able to transfer themselves in and out of the carriages without assistance and in the event of an emergency evacuation, they must be able to walk unaided on uneven terrain and in a confined space for approximately 100 meters before climbing 70 steps to the surface.
  • Wednesday – Friday 10.30 – 17.00, last entry 15.30.
  • Weekends 10.00 – 17.00, last entry 15.30.
  • Half-term: Monday 25 October to Friday 29 October 2021
  • Christmas break: Monday 20 December 2021 to Monday 3 January 2022

We are closed Monday and Tuesday to the public. The museum’s opening hours will be reviewed regularly and may change to meet demand.

When registering your preferred visit dates, please be aware of our busiest times during school holidays as listed below for 2021:

  • Half-term: Monday 25 October to Friday 29 October 2021
  • Christmas break: Monday 20 December 2021 to Monday 3 January 2022

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