Plan your visit

Planning your visit to The Postal Museum couldn’t be simpler. Buy your tickets online, plan your route and plan your day.

We recommend 2-3 hours to visit The Postal Museum Exhibition, Mail Rail Exhibition and the Mail Rail ride (which lasts approximately 15 minutes).

  • Tickets

    Beat the queues! Save time and secure your place by booking your tickets before you visit.

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  • Getting here

    Our address is 15-20 Phoenix Place, London WC1X 0DA. You can get to us easily by tube, rail or foot!

    Plan your visit
  • Audio Guides

    Letting you make the most out of your visit, our audio guide allows you to explore the galleries in 5 languages.

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  • Accessibility

    We aim to make The Postal Museum and Mail Rail as accessible as possible. All disabled visitors are entitled to a free companion ticket to support with their visit.

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  • Mail Rail ride access

    Mail Rail was made to carry mail not people. This means there are some access restrictions and rules that all passengers must follow.

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  • Facilities

    Practical information about planning your visit from lockers to baby changing.

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  • Opening times

    We open every day (excluding 24-26 December) from 10.00 to 17.00.

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  • Eat, drink & shop

    Refuel in our café and pick up a unique gift from one of our shops.

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  • Groups

    The Postal Museum and Mail Rail is a fantastic place to bring groups of 8 or more people.

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  • Autism Spectrum Conditions

    The Postal Museum are working with Ambitious about Autism to create resources and develop events that aim to support and welcome autistic and neurodiverse people to the museum.

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