Home Educators

Home Ed days have a capacity and must be booked in advance. Home Ed Self-Led tickets offer an educational rate and must also be booked in advance.

Home Ed days and Home Ed Self-Led tickets offer an educational rate. The cost is the same for people who chose not to ride the train unless you are a registered carer. Disabled children and adults can book a free companion ticket for one person.

Disabled adults and children can book a free companion ticket.

We want to accommodate as many children as possible. One adult can bring up to four children.

Babies under 1 year old can ride Mail Rail on an adult’s lap and do not require a ticket. Children aged 1 year and over require a ticket for Mail Rail and Sorted!

We currently have a smaller capacity for Home Ed Days and Home Ed Self-led tickets to ensure we can offer a safe visit. Individuals can book up to 8 tickets.

Mail Rail was built to carry mail not people. The ride contains conditions that may be unsuitable for people with physical or mobility issues, small children, claustrophobia, or a pre-existing condition that could be made worse by loud noises, flashing lights or confined spaces. Read more about Mail Rail ride and access restrictions.

Children under 12 must be accompanied by an adult over the age of 18.

Families should check their tickets for activity timings. Please aim to arrive at Mail Rail Welcome Space at least 15 minutes before your train time slot. For the interactive session, please wait in The Postal Museum Welcome Space. A member of the Schools Team will take you up to the Learning Space at the session start time.

Our Lunchroom is available for packed lunches. Food and snacks can also be purchased from the café. Eating is not allowed during the interactive session in Learning Space A, in the Exhibition galleries or Mail Rail.

Limited buggy parking is available at Mail Rail on the ground floor. Lockers are available in The Postal Museum and Mail Rail operated by £1 coin.

Breastfeeding and bottle feeding are welcome anywhere in the museum.

Ear defenders are available and can be borrowed from the Welcome desks in The Postal Museum and Mail Rail. If you require a quiet space, our Visitor Hosts will be happy to provide access to our First Aid Room in Mail Rail upon request. If you feel you or your child would benefit from entering the Learning Space before the start of the interactive session to get settled and meet the facilitator, then please mention when booking or speak to a member of staff on the day. Additionally, there will be a Sensory Corner set up in the Learning Space with a range of objects relevant to the session as well as books and fidget objects. Find out more information about Access and information for Autistic and Neurodivergent Visitors. If you have any other questions, please email [email protected].

Conduct and behaviour: You are responsible for the conduct of your children at all times. Severely disruptive behaviour may lead to your family being asked to leave The Postal Museum.

Supervision: Children are the responsibility of accompanying adults at all times. Children should not be left unattended in activities or to wander the museum alone. If you wish to book Sorted! and are bringing older children they will need to be supervised elsewhere in the museum during the session.

Lateness: Plan your journey to arrive in Mail Rail Welcome Space at least 15 minutes before your train time slot or Sorted! session. If you are running late an alternative Mail Rail time or Sorted! slot will only be offered if there is available space. We cannot refund your tickets.

Ticket cancellations: Ticket cancellations are subject to the same terms and conditions as general admission tickets: https://www.postalmuseum.org/about/policies/ticket-terms-conditions/