Ride Mail Rail

Journey back in time on a specially made train through the original tunnels and station platforms under Mount Pleasant.

Take a ride on Mail Rail and experience 15 minutes of immersive underground exploration on our miniature trains. There’s even a surprise or two. Are you ready?

Open everyday (except 24-26 December) from 10.00 – 17.00. Last train departs at 16.30.

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The Ride

Take a 15-minute journey under the streets of London.

Descend into the former engineering depot of Mail Rail – the one hundred year old Post Office railway – board a miniature train and descend into the stalactite-filled tunnels.

One of our new passenger trains in the Mail Rail tunnels, passing a side-tunnel

Pass deep below Royal Mail’s Mount Pleasant sorting office, see the original and largely unchanged station platforms and be transported back in time. Take in a theatrical experience that peels back the layers of time to the railway’s lively 1930s heyday.

A view inside the carriage of our new passenger trains

See and hear the people who worked on it, experience their lives below ground and glimpse hidden parts of the railway that kept the mail coursing through London for 22 hours every day.

Ride rules and conditions

We ask all visitors to fully read about Mail rail ride access restrictions, conditions and rules before booking their tickets.

  • Loose articles are not permitted on the ride – all belongings must be left in the cages prior to boarding. These are attended but are not locked. Before your ride, you can leave your belongings in lockers at The Postal Museum.
  • Pushchairs and buggies must be left in the buggy park on the ground floor of Mail Rail.
  • Emergency evacuation. In the event of an emergency, trains may have to be evacuated in the tunnels. All visitors must ensure that they are comfortable walking without assistance on uneven terrain, in a confined space and with low lighting levels for approximately 100 metres (328 feet).
  • Descends to 21 metres (70 feet) underground through tunnels no wider than 2 metres (7 feet) at their narrowest point.
  • Contains pitch darkness, loud noises and flashing lights. The use of these effects are limited.
  • Maximum speed of 7.5mph (12 kph).
  • Carriages are small and may be unsuitable or uncomfortable for some visitors. The trains’ measurements are: floor to canopy (130cm or 51 inches); seat to top canopy (87cm or 34 inches); door to door width (80cm or 31 inches); and distance between seats (43cm or 17 inches).

Not sure if the Mail Rail ride is for you?

An Accessible Mail Rail Show is available. Visitors who will be viewing this and not going on the ride only need to purchase an Exhibitions only ticket.

Need more assistance? Phone us on 0300 0300 700 Monday – Friday from 10.00 to 17.00 or email boxoffice@postalmuseum.org.


Also of interest

  • Mail Rail Exhibition

    Explore the extraordinary stories behind Mail Rail – from conception to resurrection – and the people who made it all possible.

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  • Venue hire

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  • Plan your visit

    All the practical stuff you need to know for your visit to London's newest attraction.

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  • Accessibility

    We aim to make The Postal Museum and Mail Rail as accessible as possible. All disabled visitors are entitled to a free companion ticket to support with their visit.

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