Home Ed events have a limited capacity and must be booked in advance.

Disabled adults and children can book a free companion ticket.

We aim to offer a welcoming and accessible experience for all our visitors. Read more about accessibility. 

You can borrow sensory bags and ear defenders at The Postal Museum and Mail Rail welcome desks.

Interactive sessions are inclusive. Facilitators use Makaton signs, and there is a break-out area for children to access if needed.

We wish to welcome as many children as possible. To support this, we prefer not to exceed a ratio of more than one adult to one child. This does not include companion tickets.

Children under 3 can come to The Postal Museum for free. This is only valid with purchased ticket. You can find more information on our Ticket page.

Individuals can book up to 8 tickets for Home Ed events.

The size and design of the ride carriages and the evacuation procedure means Mail Rail is not suitable for all visitors. The ride contains conditions that may be unsuitable for people with physical or mobility issues, small children, claustrophobia, or a pre-existing condition that could be made worse by loud noises, flashing lights or confined spaces.

Read more about Mail Rail ride and access restrictions.

Your ticket will include activity timings. If your first activity is Mail Rail ride, arrive at Mail Rail Welcome Space at least 15 minutes before your train time slot. If it is the interactive session, arrive in The Postal Museum Welcome Space at least 10 minutes before the start time.

Find out about our facilities for eating, baby feeding, buggy parking and all the information you need to plan your visit.