Cookie Policy

Cookies are small text files sent to your browser via websites you visit. They are used widely to improve how websites work and to provide information to website owners about performance.
Privacy Policy

The Postal Museum “TPM” websites referred to in this policy are:

  • Main website: postalmuseum.org
  • Catalogue: catalogue.postalmuseum.org/secure.postalmuseum.org
  • Shop: shop.postalmuseum.org. Hosted on Shopify, refer to Shopify’s Cookie Policy for more information
  • Ticketing: webshoppostalmuseum.recreatex.be

TPM use a number of cookies across our websites to improve user experience. This page explains:

  • Types of cookies used on:
    • Our website
    • Third party services
    • Social media and partner sites
  • Removing and disabling cookies
  • Further information and contacting us

Our use of cookies

On our websites

A number of cookies are essential to normal operation of our websites. To disable or remove them please refer to Removing and Disabling Cookies.

Account and Login

If you create an account on our Shop, Online Catalogue, or Ticketing websites then we will use cookies for the management of the signup process and to remember you have logged in. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when logged out.

Checkout and ordering

If you order something on our Shop or Ticketing websites, cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Advertising and Targeting

Cookies are set through our Main and Ticketing websites by 3rd party company widgets and code embeds. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. Please see the ‘Cookies used on our site’ for a list of what we use and ‘Removing or disabling cookies’ for how to opt out.

Find out more about removing ads and controlling what ads you see.

Third party services

Google Analytics

Cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site and your experience.

The information collected is anonymous and does not identify a visitor. The data includes the number of visitors to the site, where visitors have come from and the pages they visited.

You can find out more about privacy at Google and opt out of being tracked by Google Analytics across all websites.

Hotjar – Analytics and Feedback

Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.

Social media and partner sites

We have presence on websites such as Facebook, Twitter, Instagram, Tripadvisor, Vimeo and Youtube, who use their own cookies.

We also host content on other domains, including partner websites and other affiliated sites.

Social Buttons for third-party social media sites are used to enable our users to share pages. We cannot prevent these sites from collecting information about you.

We are monitoring how cookies used on these sites affect user privacy, but we recommend that you check individual websites for more information.


Cookies used on our sites

The following is a list of cookies used on our websites based on the requirements outlined above:

  • icts
    • Domain: .linksynergy.com
    • Type: Advertisement
    • Description: This cookie is used to store a timestamp when the cookie detect a cookie deletion. The cookie also helps in advertising purposes.
    • Duration: 1 year
  • _fbp
    • Domain: .postalmuseum.org
    • Type: Advertisement
    • Description: This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
    • Duration: 3 months
  • OT2
    • Domain: .serving-sys.com
    • Type: Advertisement
    • Description: This cookie is set by the provider Sizmek. This is a tracking cookie used for the purpose of advertising. The collect information like number of visits to the website, average time spent on the website and what pages have been loaded.
    • Duration: 3 months
  • u2
    • Domain: .serving-sys.com
    • Type: Advertisement
    • Description: The domain of the cookie is owned by Sizmek. This cookie is used for advertising purposes.
    • Duration: 3 months
  • rmuid
    • Domain: .linksynergy.com
    • Type: Analytics
    • Description: This cookie is provided by Linksynergy. It is used for advertising purposes. This cookie is used for creating and storing unique user ID.
    • Duration: 1 year
  • _gcl_au
    • Domain: .postalmuseum.org
    • Type: Analytics
    • Description: This cookie is used by Google Analytics to understand user interaction with the website.
    • Duration: 3 months
  • vuid
    • Domain: .vimeo.com
    • Type: Analytics
    • Description: This domain of this cookie is owned by Vimeo. This cookie is used by Vimeo to collect tracking information. It sets a unique ID to embed videos to the website.
    • Duration: 2 years
  • _ga
    • Domain: .postalmuseum.org
    • Type: Analytics
    • Description: This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
    • Duration: 2 years
  • _gid
    • Domain: .postalmuseum.org
    • Type: Analytics
    • Description: This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.
    • Duration: 1 day
  • _gat_UA-73713426-1
    • Domain: .postalmuseum.org
    • Type: Analytics
    • Description: This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.
    • Duration: 1 minute
  • _hjFirstSeen
    • Domain: .postalmuseum.org
    • Type: Analytics
    • Description: This is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.
    • Duration: 30 minutes
  • _abck
    • Domain: .list-manage.com
    • Type: Necessary
    • Description: This cookie is used to detect and defend when a client attempt to replay a cookie. This cookie manages the interaction with online bots and takes the appropriate actions.
    • Duration: 1 year
  • bm_sz
    • Domain: .list-manage.com
    • Type: Necessary
    • Description: This cookie is set by the provider Akamai Bot Manager. This cookie is used to manage the interaction with the online bots. It also helps in fraud prevention.
    • Duration: 4 hours
  • _hjTLDTest
    • Domain: .postalmuseum.org
    • Type: Other
    • Description: This cookie is set by Hotjar to facilitate with the analysis of anonymised tracking across the site.
    • Duration: session
  • _hjid
    • Domain: .postalmuseum.org
    • Type: Other
    • Description: This cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
    • Duration: 1 year

Removing or disabling cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. Find out how to manage and remove cookies from the below browsers:

Blocking all cookies will have a negative impact upon the usability of many websites. Certain functions, such as registering for our newsletter or adding a product to your basket on our online shop, need cookies enabled.

Further information and contacting us

The ICO (Information Commissioner’s Office) provides more information on cookies, including how to see what cookies have been stored and how to manage and delete them.

To request information about yourself or to find out more about our privacy, data protection and records retention measures, please write to:

Data Protection Coordinator
The Postal Museum
15 – 20 Phoenix Place
London
WC1X 0DA

Email: [email protected]. Specify in your communication the exact nature of the information you wish to request.

Phone: 0300 0300 700.

For further information about our website please write to Webmaster at the above postal address or email [email protected]

How to make a complaint

If you are unsatisfied with the information we provide regarding your privacy and data protection, you can raise your concerns with the UK information rights regulator: the ICO (Information Commission’s Office).

Changes to this Policy

The Postal Museum may revise this Cookie Policy at any time. Please check here for updates.

This policy was last updated on 25 May 2021.