Cookie Policy

Cookies are small text files sent to your browser via websites you visit. They are used widely to improve how websites work and to provide information to website owners about performance.

The Postal Museum “TPM” websites referred to in this policy are:

  • Main website:
  • Catalogue:
  • Shop: Hosted on Shopify, refer to Shopify’s Cookie Policy for more information
  • Ticketing:

TPM use a number of cookies across our websites to improve user experience. This page explains:

  • Types of cookies used on:
    • Our website
    • Third party services
    • Social media and partner sites
  • Further information and contacting us

Our use of cookies

On our websites

A number of cookies are essential to normal operation of our websites.

Account and Login

If you create an account on our Shop, Online Catalogue, or Ticketing websites then we will use cookies for the management of the signup process and to remember you have logged in. These cookies will usually be deleted when you log out, however in some cases they may remain afterwards to remember your site preferences when logged out.

Checkout and ordering

If you order something on our Shop or Ticketing websites, cookies are essential to ensure that your order is remembered between pages so that we can process it properly.

Advertising and Targeting

Cookies are set through our Main and Ticketing websites by 3rd party company widgets and code embeds. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Find out more about removing ads and controlling what ads you see.

Third party services

Google Analytics

Cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site and your experience.

The information collected is anonymous and does not identify a visitor. The data includes the number of visitors to the site, where visitors have come from and the pages they visited.

You can find out more about privacy at Google and opt out of being tracked by Google Analytics across all websites.

Hotjar – Analytics and Feedback

Hotjar is an analytics and feedback tool that we use to understand how our website is used and improve usability. Hotjar sets cookies to help us track behaviour across pages and to control visitor polls. The cookies carry no personally identifiable information.

Social media and partner sites

We have presence on websites such as Facebook, Twitter, Instagram, Tripadvisor, Vimeo and Youtube, who use their own cookies.

We also host content on other domains, including partner websites and other affiliated sites.

Social Buttons for third-party social media sites are used to enable our users to share pages. We cannot prevent these sites from collecting information about you.

We are monitoring how cookies used on these sites affect user privacy, but we recommend that you check individual websites for more information.

Further information and contacting us

The ICO (Information Commissioner’s Office) provides more information on cookies, including how to see what cookies have been stored and how to manage and delete them.

To request information about yourself or to find out more about our privacy, data protection and records retention measures, please write to:

Data Protection Coordinator
The Postal Museum
15 – 20 Phoenix Place

Email: [email protected]. Specify in your communication the exact nature of the information you wish to request.

Phone: 0300 0300 700.

For further information about our website please write to Webmaster at the above postal address or email [email protected]

How to make a complaint

If you are unsatisfied with the information we provide regarding your privacy and data protection, you can raise your concerns with the UK information rights regulator: the ICO (Information Commission’s Office).

Changes to this Policy

The Postal Museum may revise this Cookie Policy at any time. Please check here for updates.

This policy was last updated on 20 September 2023.