Autism Spectrum Conditions

The Postal Museum are working with Ambitious about Autism and a group of their Youth Patrons to develop resources and events that aim to support and welcome autistic and neurodiverse visitors to the museum.

Preparing for your visit

There’s lots of information to help plan your visit on our website.

We recommend watching The Postal Museum and Mail Rail films below first, as you will find some helpful introduction information. To watch the films with subtitles, click on the small CC box in the bottom right corner of the film.

You can download a visitor map (PDF) to show you the two buildings and how to access them, the facilities available, the routes around the site and the exhibitions and experiences you can explore.


Visual stories

Download our visual stories below – these picture guides will help you on your visit to The Postal Museum and Mail Rail. There are useful tips to help you plan your trip and find your way around the museum. You can find out what activities you can do and what facilities are available.

(PDF opens in a new tab):


FAQs

Sometimes the museum can be noisy and busy. The quietest times to visit are early mornings 10.00 – 11.00, or in the afternoons after 14.30. Sundays are usually quieter than Saturdays.

We have ear defenders available to borrow, you can collect them from the information and ticket desks at The Postal Museum and Mail Rail.

If you need some help during your visit, or you’d like to ask a question, just speak to our friendly team wearing purple t-shirts. You can write a message down and show them if you would prefer.

You can also collect a teal lanyard from The Postal Museum or Mail Rail ticket desks that enables the team to recognise that you have a hidden disability and might need some additional support during your visit.

If at any point the visit gets overwhelming we can direct you to a quiet space. In Mail Rail this will be the First Aid Room and in The Postal Museum this will be the Learning Space or the Discovery Room.

The Postal Museum and Mail Rail are very interactive, there’s lots to do at both sites. For example, you can dress up, send messages through a pneumatic tube and sort mail on a pretend moving train carriage. Find out more on our Attractions page.

We also have a fun events programme, with activities from arts and crafts to storytelling. See what’s coming up on our What’s on page.

Mail Rail was originally made to carry mail not people. This means there are some access restrictions and rules that all passengers must follow. Find out more about Mail Rail ride restrictions.

The Mail Rail ride also contains conditions which may be unsuitable for those with a physical disability or reduced mobility, small children, claustrophobia, photosensitive epilepsy or a condition that could be made worse by loud noises, flashing lights or confined spaces.

Your ticket will show an hourly time slot for your Mail Rail ride. Please arrive at Mail Rail during this hour and you will be allocated on the next available ride. We recommend you do not arrive more than fifteen minutes before the end of your slot.

If this causes distress, please speak to a member of staff and we will do what is operationally possible to board you on the ride with limited wait time, though this cannot be guaranteed.

Resources and Events

Communication cards

Communication cards can be borrowed from our ticket desks or downloaded in advance here. The visual cards will show our highlight objects and where to find them in The Postal Museum and Mail Rail exhibition spaces and key questions or requirements you might have during your visit. For example, please show me to the quiet room, or please could I have some ear defenders.

Download communication cards (PDF)


Events

Post Early: Relaxed mornings at The Postal Museum are designed for autistic and neurodiverse people, including families and adults, who would like to visit the museum when it is less crowded and noisy.

The museum opens exclusively before the busy public opening hours, from 08:00 – 10:00. The events have been planned with Ambitious about Autism Youth Patrons and parents of autistic young people. Visitors can take part in fun workshops, ride Mail Rail and explore the exhibitions with adjustments and lowered volume levels. There is a quiet space for those who would like a break.

Advance booking is required, and all attendees will need to book a ticket at £1 per person. Siblings and guests are welcome to attend and there is no age limit to attending.


Upcoming events

We’ll add dates for any upcoming Post Early morning events here, as soon as tickets are available.

Supported by the City of London Corporation’s charitable funder, City Bridge Trust, and The D’Oyly Carte Charitable Trust.