Facilities

Practical information about planning your visit from lockers to baby changing.

Our address and main entrance is 15-20 Phoenix Place, London WC1X 0DA. Find out more about getting here or plan your journey on Google Maps.

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  • Lockers

    We have a limited number of lockers available in The Postal Museum and Mail Rail. Approximate size is 42×29.5×27.5cm. A refundable £1/€1 coin is required to operate the locker. We cannot accept any large items and these items are not allowed onsite. King’s Cross St. Pancras railway station (0.8 miles) offers luggage storage facilities.

    Eating & drinking

    Take a break with a drink, sandwich, salad or homemade cake in our café conveniently located in The Postal Museum.

    Eat, drink & shop at The Postal Museum

    Free WiFi

    Free WiFi is available. Log on to ‘Postal Museum’ and accept the terms and conditions.

    Photography & filming

    We welcome photography for personal, non-commercial use and encourage our visitors to share their photos on Twitter, Facebook and Instagram. Photography with flash and of others without consent as well as use of tripods and selfie sticks are prohibited.

  • Accessible toilets & baby changing

    Gender-neutral toilets, including accessible toilets and baby changing facilities, are located on the ground floor of The Postal Museum and Mail Rail, and the lower ground floor of Mail Rail. A Changing Places toilet is available on request to visitors in Mail Rail.

    Child-friendly eating & baby feeding

    Our cafe serves up healthy options for kids and we also have highchairs. Breastfeeding and bottle feeding are welcome anywhere. For a bit more privacy, our First Aid Room in Mail Rail can be used to feed your baby if not in use. One of our hosts can help you on the day.

    Wheelchair & buggy access

    The Postal Museum and Mail Rail exhibitions are completely accessible to wheelchair users. No buggies or pushchairs allowed on the lower ground floor of Mail Rail.

    Limited buggy parking is available in Mail Rail only, on the ground floor. Wheelchairs are permitted everywhere in Mail Rail except for the Mail Rail Ride.

    Accessibility information

  • Mail Rail ride access

    Mail Rail was made to carry mail not people. Unfortunately this means there are some access restrictions and rules that all passengers must follow.

    Read more