Facilities & access

We aim to provide a friendly, accessible environment for all our visitors and provide facilities to make make planning your day easy.

Our address and main entrance is 15-20 Phoenix Place, London WC1x 0DA. Find out more about getting here or plan your journey on Google Maps.

Download floor plans


Below is a summary of the facilities available to all our visitors. Download our floor plan [PDF] for more information.

  • Lockers

    Lockers are available and the maximum approximate size is 60×29.5×27.5cm. A refundable £1/€1 coin is required to operate the locker. We cannot accept any items that exceed the size of the lockers and these items are not allowed onsite. King’s Cross St. Pancras railway station (0.8 miles) offers luggage storage facilities.

    Eating & drinking

    Take a break with a drink, sandwich, salad or homemade cake in our café conveniently located in The Postal Museum.

    Eat, drink & shop at The Postal Museum >

    Free WiFi

    Free WiFi is available. Log on to ‘The Postal Museum Public’ and accept the terms and conditions.

    Photography & filming

    We welcome photography for personal, non-commercial use and encourage our visitors to share their photos on Twitter, Facebook and Instagram. Photography with flash and of others without consent as well as use of tripods and selfie sticks are prohibited.

  • Accessible toilets & baby changing

    Gender-neutral toilets, including accessible toilets and baby changing facilities, are located on the ground floor of The Postal Museum and Mail Rail, and the lower ground floor of Mail Rail. A Changing Places toilet is availble to visitors in Mail Rail.

    Child-friendly eating & baby feeding

    Our cafe serves up healthy options for kids and we also have highchairs. Breastfeeding and bottle feeding are welcome anywhere. For a bit more privacy, our First Aid Room in Mail Rail can be used to feed your baby if not in use. One of our hosts can help you on the day.

    Wheelchair & buggy access

    The Postal Museum and Mail Rail exhibitions are completely accessible to wheelchair users. No buggies or pushchairs allowed on the lower ground floor of Mail Rail. Buggy parking is provided on the ground floor alongside coin-operated lockers for storage. Wheelchairs are permitted everywhere in Mail Rail except for the Mail Rail Ride.

    General access information >

    Mail Rail ride access information >


Below are resources for those with physical disabilities and mobility issues, and with visual or hearing impairments.

The Postal Museum and Mail Rail exhibitions, Discovery Room, Sorted! cafe, and shops are fully accessible to those with physical disabilities and we do our best to accomodate those with visual or hearing impairements. Because of its historic nature, the Mail Rail ride has access limitations.

  • General access

    We aim to make The Postal Museum and Mail Rail as accessible as possible. All disabled visitors can be an accompanying carer for free.

    Read more
  • Mail Rail ride access

    Mail Rail was made to carry mail not people. Unfortunately this means there are some access restrictions and rules that all passengers must follow.

    Read more

Find out more and help us improve

Please email boxoffice@postalmuseum.org if you have any further questions or if you would like to arrange special assistance when you visit. We also welcome your feedback and suggestions on how we can improve.