Autism Spectrum Conditions

The Postal Museum are working with Ambitious about Autism and a group of their autistic Youth Patrons to create resources and develop events that aim to support and welcome autistic and neurodiverse people to the museum.

Post Early: Relaxed mornings at The Postal Museum are designed for autistic and neurodiverse people, including families and adults, who would like to visit the museum when it is less crowded and noisy.

The museum will be open exclusively before the busy public opening hours, from 08.00 until 10.00. The events are being planned with the Ambitious about Autism Youth Patrons and parents of autistic young people. Visitors will be able to take part in fun workshops, ride Mail Rail and explore the exhibitions with adjustments and lowered volume levels. There will be a quiet space for those who would like a break.

Advance booking will be required, and all attendees will need to book a ticket at £1 per person. Siblings are welcome to attend. There is no age limit to attending.

Our next relaxed morning event will be on Wednesday 19 February 2020. Book your tickets for the day on our website.

Communication cards

Communication cards are being developed and will be available at the launch of the relaxed morning events. They can be borrowed from the ticket desks or downloaded before visiting to help you plan your trip. The visual cards will show our highlight objects and where to find them in The Postal Museum and Mail Rail exhibition spaces and key questions or requirements you might have during your visit. For example, please show me to the quiet room, or please could I have some ear defenders.

Download our visual stories below – these picture guides will help you on your visit to The Postal Museum and Mail Rail. There are useful tips to help you plan your trip and find your way around the museum. You can find out what activities you can do and what facilities are available.

Visual stories (PDF opens in a new tab):

Watch our pre-visit films below to help you plan your trip and understand what you can expect when you visit The Postal Museum and Mail Rail. We recommend you watch The Postal Museum film first as you will find some helpful introduction information in this one. To watch the films with subtitles, just click on the small CC box in the bottom right corner of the film.

You can download a visitor map (PDF) to show you the two sites and how to access them, the facilities available, the routes around the sites and the exhibitions and experiences you can explore.

There is also lots of information about preparing for your visit on our website.

Sometimes the museum can be noisy and busy. The quietest times to visit are early mornings 10.00 – 11.00, or in the afternoons after 14.30. Sundays are usually quieter than Saturdays.

We have ear defenders available to borrow, you can collect them from the information and ticket desks at The Postal Museum and Mail Rail.

If you need some help during your visit, or you’d like to ask a question, just speak to our friendly team wearing purple t-shirts. You can write a message down and show them if you would prefer.

You can also collect a teal lanyard from The Postal Museum or Mail Rail ticket desks that enables the team to recognise that you have a hidden disability and might need some additional support during your visit.

If at any point the visit gets overwhelming we can direct you to a quiet space. In Mail Rail this will be the First Aid Room and in The Postal Museum this will be the Learning Space or the Discovery Room.

The Postal Museum and Mail Rail are very interactive, there’s lots to do at both sites. For example, you can dress up, send messages through a pneumatic tube and sort mail on a pretend moving train carriage. Find out more on our Attractions page.

We also have a fun events programme, with activities from arts and crafts to storytelling. See what’s coming up on our What’s on page.

Mail Rail was originally made to carry mail not people. This means there are some access restrictions and rules that all passengers must follow. Find out more about Mail Rail ride restrictions.

The Mail Rail ride also contains conditions which may be unsuitable for those with a physical disability or reduced mobility, small children, claustrophobia, photosensitive epilepsy or a condition that could be made worse by loud noises, flashing lights or confined spaces.

Your ticket will show an hourly time slot for your Mail Rail ride. Please arrive at Mail Rail during this hour and you will be allocated on the next available ride. We recommend you do not arrive more than fifteen minutes before the end of your slot.

If this causes distress, please speak to a member of staff and we will do what is operationally possible to board you on the ride with limited wait time, though this cannot be guaranteed.

Post Early: Relaxed mornings at The Postal Museum

    • event
    • 19 February 2020
    • 08:00

    Post Early: Relaxed mornings at The Postal Museum

    Post Early is a relaxed morning event for autistic and neurodiverse people, including families and adults, who would like to visit the museum when it is less crowded and noisy.

    Buy tickets

Supported by City Bridge Trust, the funding arm of The City of London Corporation’s charity, Bridge House Estates (1035628)