The museum is set over 2 sites, The Postal Museum and Mail Rail. These buildings are separated by Phoenix Place, a public road with a zebra crossing.
Parking for disabled people
The Postal Museum does not have any parking or dedicated drop-off points. The Postal Museum is on the border of Camden and Islington boroughs, which have designated Blue Badge and Green Badge Holder spaces.
Travelling to the museum
The nearest step-free station is King’s Cross St Pancras Station after which there is a 15-20 minute walk to the museum.
Farringdon Station is marginally closer to the museum but does not provide level access.
Disabled visitors are entitled to a free companion ticket to support with their visit.
Please note there are 2 types of ticket:
- General Admission to Mail Rail ride and exhibitions
- Exhibitions only, including the Mail Rail Film
Please read the essential information below regarding access to the Mail Rail ride before purchasing a ticket.
An accessible toilet is available on the ground floor of The Postal Museum. Two further accessible toilets are in the Mail Rail building, one on the ground floor and one on the lower ground-floor. A Changing Places toilet is available to visitors in Mail Rail.
All assistance dogs are welcome at the museum. Water bowls are available on request from the ticket desks in the main museum.
Borrow a wheelchair
Wheelchairs are available to borrow from the museum, on a first-come first-serve basis, or can be booked in advance by calling 0300 0300 700 Monday-Saturday between 10.00 – 17.00.
Lifts and access to museum
All areas of the museum across both sites have step free access, via ramps or lifts.
Due to health and safety requirements there is restricted access to the Mail Rail ride. Please see information on this below.
A variety of seating is available throughout the museum, some with backs and arms. We also have a limited number of portable stools.
Subtitles are provided on most of the films throughout the museum.
Mail Rail ride
Originally designed to carry post, (not people) the size and design of the carriages means that it is not suitable for all visitors. Please read the essential information below to ensure the ride is suitable for you before purchasing a ticket.
Health and safety requirements mean that access to the Mail Rail ride is restricted to those who are able to walk unaided on uneven terrain, in a confined space for up to 100m before climbing 70 steps to the surface.
Please note that visitors must be able to enter and exit the carriages independently. The carriages’ measurements are: floor to canopy (130cm); seat to top canopy (87cm); door to door width (80cm); and distance between seats (43cm). This is as a result of the tunnels that are 2.1 metres wide at their narrowest.
Due to the size of the ride it is not suitable for those who struggle with confined spaces. Please note, there is no option to exit the carriage once the ride has begun and it will last 15 minutes.
The audio-visual experience delivered during the ride contains flashing lights and may not be suitable for someone with photo-sensitive epilepsy.
The ride experience overall is loud, highly visually stimulating and immersive, so would not be suitable for those who may find this distressing.
Mail Rail Film
For people who do not meet the evacuation requirements, or for those who do not wish to ride, there is a Mail Rail Film available.
This demonstrates the journey through the tunnel and the accompanying audio-visual presentation. The film can be located on the lower-ground floor of Mail Rail.
Visitors who will be viewing the film instead of going on the ride only need to purchase an Exhibitions only ticket.
There is an audio-described version of the Mail Rail Film available. Please ask a member of staff to provide access to the audio-described version.
Additional Information and Support
For further information about your visit please call 0300 0300 700 or email firstname.lastname@example.org