Accessibility

All spaces in The Postal Museum have step-free access. All spaces in the Mail Rail building have step-free access except for the ride.
  • Museum entrances

    The museum is set over 2 sites, The Postal Museum and Mail Rail. These buildings are separated by Phoenix Place, a public road with a zebra crossing.

  • Parking for disabled people

    The Postal Museum does not have any parking or dedicated drop-off points. The Postal Museum is on the border of Camden and Islington boroughs, which have designated Blue Badge and Green Badge Holder spaces.

    Parking in Islington
    Parking in Camden

  • Travelling to the museum

    The nearest step-free station is King’s Cross St Pancras Station after which there is a 15-20 minute walk to the museum.

    Farringdon Station is marginally closer to the museum but does not provide level access.

    For further information on getting to the museum please visit:
    Transport for London (TFL) accessibility guide
    Getting to The Postal Museum

  • Tickets

    Disabled visitors are entitled to a free companion ticket to support with their visit.

    Please note there are 2 types of ticket:

    • General Admission to Mail Rail ride and exhibitions
    • Exhibitions only, including the Mail Rail Film

    Please read the essential information below regarding access to the Mail Rail ride before purchasing a ticket.

  • Accessible toilets

    An accessible toilet is available on the ground floor of The Postal Museum. Two further accessible toilets are in the Mail Rail building, one on the ground floor and one on the lower ground-floor. A Changing Places toilet is available to visitors in Mail Rail.

  • Assistance dogs

    All assistance dogs are welcome at the museum. Water bowls are available on request from the ticket desks in the main museum.

  • Borrow a wheelchair

    Wheelchairs are available to borrow from the museum, on a first-come first-serve basis, or can be booked in advance by calling 0300 0300 700 Monday-Saturday between 10.00 – 17.00.

  • Lifts and access to museum

    All areas of the museum across both sites have step free access, via ramps or lifts.

    Due to health and safety requirements there is restricted access to the Mail Rail ride. Please see information on this below.

  • Seating

    A variety of seating is available throughout the museum, some with backs and arms. We also have a limited number of portable stools.

  • Subtitles

    Subtitles are provided on most of the films throughout the museum.

Mail Rail access

Originally designed to carry post, (not people) the size and design of the carriages means that it is not suitable for all visitors.

Please read the information below to ensure the ride is suitable for you before booking a ticket.


Essential Information

  • Emergency evacuation. In the event of an evacuation, guests must be able to walk unaided for a minimum of 100 metres on uneven surfaces with minimal lighting, and up at least 70 steep steps. Guests who do not meet these requirements will be unable to ride.
  • May not be suitable for those sensitive to: small spaces, motion, loud noises, flashing lights.
  • Please note, there is no option to exit once the ride has begun and it will last 15 minutes.
  • Visitors must be able to enter and exit the carriages independently.
  • Carriages are small and may be unsuitable or uncomfortable for some visitors. This is as a result of the tunnels that are 2.1 metres wide at their narrowest.

Mail Rail Film

For people who do not meet the evacuation requirements, or for those who do not wish to ride, a film is available to watch on the lower ground floor of Mail Rail.

It allows visitors to view the journey through the tunnel and experience the audio-visual presentations from the Mail Rail ride.

  • Subtitles are provided for those with hearing impairments.
  • An audio-described version of the film is available upon request.

Visitors viewing the film instead of going on the ride only need to purchase an Exhibitions only ticket.


Read Mail Rail access, rules and conditions in full by visiting our Mail Rail ride access page.

Mail Rail ride access

Audio descriptive introduction

Listen to the audio descriptive introduction to The Postal Museum and Mail Rail here. This 10 minute introduction describes the architecture, the museum layout and a brief taste of the exhibitions.

Additional Information and Support

For further information about your visit, please call 0300 0300 700 or email boxoffice@postalmuseum.org

  • Facilities

    Practical information about planning your visit from lockers to baby changing.

    Read more
  • Mail Rail ride access

    Mail Rail was made to carry mail not people. This means there are some access restrictions and rules that all passengers must follow.

    Read more
    • Daytime event
    • 29 September 2018
    • 15:00

    BSL Tours 2018

    Join us for BSL tours of The Postal Museum and Mail Rail exhibitions, and ride on Mail Rail.

    Read more