We aim to provide a friendly, accessible environment for all our visitors and strive to provide the widest possible access to our buildings and collections.

All spaces in The Postal Museum have step-free access. All spaces in Mail Rail have step-free access except for the ride.

Enter The Postal Museum via the ramp into the courtyard.
Enter Mail Rail via the door under the 'MA'

Visitors with limited mobility 

  • The Postal Museum and Mail Rail are split over two sites. Connected by a zebra crossing and step-free access.
  • All spaces in The Postal Museum have step-free access.
  • All spaces in Mail Rail have step-free access except for the ride. There is a staff operated lift that brings visitors to the lower ground floor of Mail Rail.
  • The Mail Rail ride is on the lower ground floor of Mail Rail and is accessible via a lift. The Mail Rail entrance and Welcome space are on ground level and have step-free access. Our floor plan gives more information.
  • We are unable to accommodate wheelchairs or walking aids on the ride due to the historic nature and size constrictions of the ride.
  • Visitors must be able to transfer themselves in and out of the train unaided.
  • In the event of an emergency evacuation, all visitors travelling on the trains must be able to walk unaided on uneven terrain, in a confined space and with low lighting levels for approximately 100 metres, before climbing 70 steps to the surface.
  • An Accessible Mail Rail Show (link to below text about accessible MR show) is available on the lower ground floor of Mail Rail.
  • Wheelchairs are available to borrow on a first come first served basis. Book a wheelchair by calling 0300 0300 700 Monday-Saturday between 10.00 and 17.00.

Blind or partially sighted visitors

  • Magnifiers are available from ticket desks in The Postal Museum and Mail Rail.
  • A Described Mail Rail Show is available on the day in a separate area. Please ask a member of staff for help.
  • Described Tours for Blind and Partially Sighted Visitors will be available soon. Check out What’s on to see when the next one is.

Deaf or hard of hearing visitors

  • Most of our audio-visual exhibits are subtitled.

Visitors with other access needs

  • Small spaces: Carriages are small and may be unsuitable or uncomfortable for some visitors. The trains’ measurements are: floor to canopy (130cm); seat to top canopy (87cm); door to door width (80cm); and distance between seats (43cm). In addition, the tunnels that you will travel through are 7-feet wide at their narrowest. The ride lasts for approximately 15 minutes.
  • Loud noises and flashing lights: The Mail Rail ride contains conditions which may be unsuitable for those with physical or mobility issues, small children, claustrophobia, or a pre-exisiting condition that could be made worse by loud noises, flashing lights or confined spaces.

Accessible Mail Rail Show

The Accessible Mail Rail Shows, located on the lower ground floor of Mail Rail, allow visitors to experience the audio-visual presentations from the Mail Rail ride.

There are two shows available:

  • Mail Rail Subtitled Accessible Show (available on a loop) – features footage showing the journey through the tunnels, excerpts from the audio soundtrack, and the full-length films from Platforms 1 and 2 of the ride experience
  • Mail Rail Described Accessible Show (available on request on the day) – features audio soundtrack from the ride plus additional audio descriptions of the experience and visuals for blind or partially sighted visitors

The presentation space has seating which can be flipped up out of the way to allow access for wheelchair users.

Visitors who will be viewing and not going on the ride only need to purchase an Exhibitions only ticket.

Additional access support

We are here to help and welcome any feedback to develop our services.

Please email if you have any further questions or if you would like to arrange special assistance when you visit. We also welcome your feedback and suggestions on how we can improve.