Venue Hire FAQs

Read our venue hire FAQs below. If your question isn't listed, get in touch using our venue hire enquiry form.

We are a multi-site venue, with two unique events spaces and one meeting room:

  • Mail Rail is an underground blank canvas venue that has direct access to the Mail Rail train.
  • The Postal Museum is located in a building opposite our Mail Rail venue and offers a bright, modern event space with direct access to the outside courtyard and the museum galleries.
  • The Learning Space is a meeting room located on the 2nd floor of the museum.
  • Mail Rail
    • 275 standing reception;
    • 150 dinner,
    • 120 dinner/dance;
    • 250 theatre
  • The Postal Museum:
    • 120 standing reception;
    • 60 dinner;
    • 100 theatre
  • The Learning Space:
    • 60 theatre seating;
    • 30 U-shape seating

Our unique underground Mail Rail venue and contemporary Postal Museum event space is available for exclusive hire 7 days a week.

As we operate as a museum during the day, venue hire is available from 17.00 to 00.00. Extension until 01.00 finish (Friday and Saturday, Mail Rail only) is available for an additional fee.

Subject to approval and a minimum lead time of 3 months, the venue is available for daytime hire.  Please contact [email protected] for further information.

The Postal Museum and Mail Rail is located in Farringdon/Clerkenwell. Our address is 15-20 Phoenix Place, London WC1X 0DA.  The nearest underground stations are Chancery Lane and Farringdon (10 minute walk).

  • Event Manager
  • Duty Manager
  • Venue Hosts
  • Cleaning team
  • 2 x Professional SIA door security
  • 15x banqueting tables (5ft.6’’) seats 10.
  • 5x poseur tables
  • 6x trestle tables
  • 6x industrial bench seats
  • In-house AV + 2 projectors
  • Complimentary WiFi

We offer a 20% venue hire discount (excluding VAT) for UK Registered Charities.

We offer agents 10% commission on venue hire (excluding VAT).

The 100 year old Mail Rail tunnels opened to the public for the first time last year and offer a unique opportunity to take an immersive train ride through its narrow network of hidden tunnels.  Once inside the specially-made miniature passenger trains, guests embark on a thrilling and historical journey 70ft underneath the streets of London. Each train can accommodate up to 20 guests with a journey time lasting 15 minutes. The trains are available to hire exclusively on a 3-hr basis.

Underground tunnels tours are available for filming and photography opportunities. Get in touch: [email protected].

We also open them to the public with our ticketed Tunnel Walks events

Clerkenwell Green are the venue’s exclusive caterer.  We also have an approved suppliers list of professional event production companies and entertainment curators. Upon approval and a surcharge fee, clients can use their own suppliers.

Our venue spaces are highly adaptable to your requests, however, there are certain restrictions due to the heritage nature of the venues:

  • Mail Rail does not have a service lift. All equipment needs to be carried down a short flight of stairs to the main event space.
  • Live flames, helium balloons, glitter stations are not allowed.
  • Use of CO2 bursts are limited to restricted use.
  • No red wine or coloured drinks are permitted in the museum galleries.
  • The venue does not allow alcoholic shots as part of an events drink package.

Our venues offer many innovative and engaging branding opportunities. Clients can utilise numerous areas inside and outside the venues. There is also the opportunity to brand the Mail Rail train and personalise the train commentary with clients key messaging. All requests are subject to approval and may include fees.

The venue provides cloakroom facilities and lockers, however, staffing for the cloakroom is provided by Clerkenwell Green – our exclusive caterers, and will be included in their quote.

There is a mobility lift to the lower level of Mail Rail and wheelchairs are permitted everywhere in Mail Rail except for the Mail Rail train ride. There is a ramp leading into the Postal Museum and Mail Rail venues.  There are numerous disabled toilets and a dedicated Changing Places room.

The venue has limited back of house space. If a green room is required for an event, we can screen off areas in the viewing gallery. We can also accommodate a private entrance if required. Please ask the events team for more details.

No, but we have partnered with Crowne Plaza Hotel, a 2-minute walk from the museum, which offers all clients and their guests a 20% discount on Best Flexible rate including breakfast.

Smoking (includes E-cigarettes and vaping) is not permitted in Mail Rail. Any guests wishing to smoke must exit the building through the main entrance and use the designated smoking area advised by venue security.

We have a reliable and strong event WiFi connection available across both venues.

We have limited storage before and during an event.  Please discuss your requirements with the events team.

Small deliveries can be made between 09.00 – 17.00 if pre-arranged with a member of the events team.

There is limited parking on Phoenix Place. Resident parking applies from Mon – Fri (08.30 -18.30), free parking after 18.30 weekdays, Saturday free parking after 13.30, Sunday free parking all day.

The closest car park to The Postal Museum is the NCP by Farringdon Road.