Last updated: 3 July 2020

COVID-19 UPDATE 3 July: We remain temporarily closed due to COVID-19. Sign up to our newsletter to be the first to find out when we will reopen.

Letter from our CEO

Since opening just over three years ago we’ve been delighted to welcome thousands of people to enjoy 500 years of postal history in our museum in the heart of Clerkenwell, London. The safety of our visitors, members and staff always come first and since 18 March we have been temporarily closed due to COVID-19. 

On 23 June, the UK Government announced that some museums, galleries and cinemas could reopen from 4 July, with social distancing measures in place.  

While we are delighted that the sector can begin plans to reopen, The Postal Museum will not be in the first wave of museums opening their doors this summer. Permission to reopen from the Government does not resolve the huge issues currently facing all museums. 

As an independent museum and educational charity, we are particularly vulnerable as we rely on ticketed income and receive no government funding. While we can operate safely with social distancing measures in place, we must balance that with the long-term financial sustainability of the museum. Restrictions on numbers heavily impacts that. It remains the case that to stay closed at the moment goes some way towards protecting our future.  

We will open again later in the year and until then, we will continue to share stories of extraordinary communication from our archives and collections. It has been a pleasure to see the new and engaging ways that people are experiencing and discovering our collections and we will continue to share our stories throughout closure. Join in on social media wherever you follow us, sign up to our newsletter and  explore our digital highlights with our growing collection of stories. 

Donations are a lifeline to the museum – please consider making a donation today to support the future of The Postal Museum. Alternatively, plan your future visit by buying vouchers or membership. This will help us enormously and supports us directly 

Stay safe and we will see you in the Museum soon.  

Best wishes, 

Laura Wright
CEO, The Postal Museum 

Moving your visit

If you booked with us, you will have received a notification that you can move your booking. As we do not know when we will open again, you can contact our Box Office to let them know if you would like to donate the price of your ticket to us, or wait to be notified when we will be reopening and how to re-book. 

We have removed our £5 rebooking fee so you can now move your visit without charge. This will be available until further notice 

Gift Vouchers

You can still buy Gift Vouchers if you’d like to treat yourself or a loved one to something to look forward to when government advice changes.

If you have an unused gift voucher which has expired in the period of time that we have been closed to the public, we have extended the date you can redeem your voucher to 31 December 2020. Please contact the Box Office by this date to book with your expired vouchers and we will assist you.

Why don’t we offer refunds?

We are unable to issue refunds on admission tickets because of our charitable status. When you buy a ticket, you are making a donation to the museum in return for annual entry. This requires us to follow strict Gift Aid conditions that are enforced by Her Majesty’s Revenue & Customs (HMRC).

Should you wish for more information there are two websites that outline Gift Aid conditions and refunds, these are  GOV.UK  and the Museums Association.

Getting in touch

Email Box Office: [email protected]

Open 10.00 – 17.00, Monday – Friday

We’re an educational charity – How you can help

Donate as little or much as you can online to support the museum.

Information about COVID-19

For more information head to the Government website.