Last updated: 15 April 2020


The museum is now temporarily closed in line with advice from Public Health England. We do not know when we will reopen but will be reviewing the situation and keep you updated. Sign up to our newsletter to keep updated.


Letter from our CEO

Since opening just over three years ago we’ve been delighted to welcome people to enjoy 500 years of postal history in our new museum in the heart of Clerkenwell, London. However, the safety of our visitors, members and staff always comes first. That is why our museum is temporarily closed.

Making meaningful connections in your life is important now more than ever, which is why we encourage you to paper and write a letter to a loved one, pick up your phone to an elderly relative, or offer support to anyone self-isolating in any way you can.

During this period of closure, we’re sharing stories of extraordinary communication from our archives and collections and gathering the inspiring ways you’re communicating with each other to brighten the days. Join in on social media wherever you follow us, sign up to our newsletter and explore our digital highlights with our growing collection of stories.

As an independent museum and educational charity, closing our doors is hard. We rely on ticketed income and receive no government funding. We will be working to find ways to overcome the effect this will have. If you enjoy what we’re sharing and can donate to support us during these uncertain times, it will make an enormous difference to us.

Thank you for your support and for being part of The Postal Museum. We hope you will bear with us during this difficult period.

We do not know yet when we will reopen but will be reviewing the situation and keep you updated.

Until then, reach out to people and stay safe. We hope to welcome you back soon.

Best wishes,

Laura Wright
CEO, The Postal Museum


Moving your visit

As we do not know when we will be able to open again, you can contact our box office to let them know if you would like to donate the price of your ticket to us, or be notified when we will be reopening.

We have removed our £5 rebooking fee so you can now move your visit without charge. This will be available until further notice.


Why don’t we offer refunds?

We are unable to issue refunds on admission tickets because of our charitable status. When you buy a ticket, you are making a donation to the museum in return for annual entry. This requires us to follow strict Gift Aid conditions that are enforced by Her Majesty’s Revenue & Customs (HMRC).

Should you wish for more information there are two websites that outline Gift Aid conditions and refunds, these are  GOV.UK  and the Museums Association.


Getting in touch

Email Box Office: [email protected]

Open 10.00 – 17.00, Monday – Saturday


We’re an educational charity – How you can help

Donate as little or much as you can online to support the museum.


Information about Coronavirus

For more information head to the Government website.