Groups

The Postal Museum is a fantastic place to bring groups of 8 or more people. Find out why, sign up to our newsletter or register your interest in booking a visit.

There’s nothing ordinary about the story of the post! From five-wheeled cycles and the first ever stamps to Mail Rail, a hidden underground train ride, discover five centuries of communications history and save when you book a visit with us at discounted group rates.

Alternatively, have a look through our Group Welcome Pack (PDF) to find out more about a group visit to the museum.

Rates and group sizes

£14.85 per person for an adult group.
Includes access to all Exhibitions and a ride on Mail Rail.
Groups of 8 to 60. If you have a larger group please contact us.

Entry times to the museum are every 30 minutes and start with a ride on Mail Rail. Rides on Mail Rail may be staggered across multiple timeslots depending on group size. Your group may not all ride together depending on availability on the day, but are free to explore the Mail Rail exhibition while they wait for their timeslot.

Visiting by coach

Drop off and pick up at our designated area immediately outside The Postal Museum entrance. There is no parking permitted on Phoenix Place.

Youth and educational groups

We offer:

Self-led educational groups
Tickets includes access to all Exhibitions and a timed ride on Mail Rail
8 to 60 visitors (with a minimum 8 children)
£8.80 per child with the following ratio applicable.
Additional adult visitors fall under the discounted Group Adult rate of £14.85.

Adult:Child ratios:

FDN (2-5 yrs)	1:3
KS1 (5-7 yrs)	1:4
KS2 (7-11 yrs)	1:6
KS3 (11-14 yrs)	1:10
KS4+ (14-16)	1:15

Groups booking form

Fill in our Groups booking form below to register interest in a group visit. We will then contact you to confirm which dates are available and provide you with more information about booking your group visit.

The information you provide us with will be used to answer your enquiry. If you selected to join the Groups mailing list we’ll email you with updates from The Postal Museum. We will keep your information secure and will delete it in line with our retention procedures. We won’t share your information with any third party for their own marketing purposes. You can unsubscribe from our emails or update your preferences at any time. Please see our Privacy Policy for further details about our processing and your rights or email [email protected]

Groups FAQs

What if my requested date is not available?

If the date or time of your preferred visit is not available at the time of booking, we can help you find an alternative time or date.
Alternatively you can view our current availability on our ticketing calendar.
If you would like to be updated about group booking for dates further ahead please sign up to our Groups mailing list and we’ll email you when new dates are available.

How and when do I pay for my group bookings?

Once your booking request has been accepted by our Box Office Team, they will provide you with information on how and when you will need to pay to secure the booking.
Typically we ask for payment 14 days prior to your visit date.

Is catering an option?

Visitors can take a break with snacks and refreshments in our accredited family friendly café, conveniently located in our Welcome Space. You can download our café menu (PDF) before your visit.
If you are interested in catering for your group please contact us as soon as possible and we will work with our catering partners to fulfil your needs.

Can I cancel my group visit after I have made payment?

Refunds or decreases in tickets are only given in extraordinary situations. Read our Ticket Terms & Conditions for more information.
If you are eligible for a refund, please get in touch via [email protected].
You may, subject to availability move the date of your visit.

Can I change the number of people in my group after payment?

We will only process one additional increase to your booking, subject to availability.

Are there any restrictions to the Mail Rail Ride?

There are no height or weight restrictions for Mail Rail. However, given the size of the ride we do recommend that concerned visitors review the dimensions of the carriage, which can be found here.
The Mail Rail ride contains conditions which may be unsuitable for those with physical or mobility issues, small children, claustrophobia, or a pre-existing condition that could be made worse by loud noises, flashing lights or confined spaces.
Visitors on the ride must to be able to transfer themselves in and out of the carriages without assistance and in the event of an emergency evacuation, they must be able to walk unaided on uneven terrain and in a confined space for approximately 100 meters before climbing 70 steps to the surface.

What are your opening hours and when are school holidays?

Tuesday – Sunday 10.00 – 17.00, last entry 15.30.

We are closed on Mondays to the public. The museum’s opening hours will be reviewed regularly and may change to meet demand.

When registering your preferred visit dates, please be aware of our busiest times during school holidays.

Have any more questions?

We’re happy to help with any questions you might have about a visit. You can either call our Box Office on 0300 0300 700 (Monday – Friday 10.00 – 17.00) or email us at [email protected] with your query. If your question is booking related, please include in the email your preferred visit date, time, and number of visitors if you know these at this stage.