Visitor Experience Recruitment Day

Friday 1 March / 10:00 and 13:00

The Postal Museum

Come and meet our Visitor Experience team to learn about current employment opportunities.

Member of the Visitor Experience team helping passengers board the red Mail Rail train

Five members from our Visitor Experience team posing for a photograph

Staff member Warwick, wearing a white shirt, in front of Mail Rail

One of our Mail Rail train drivers sat in the drivers carriage

About the day

Our open day sessions are a chance for you to get a taste of what it would be like to work at The Postal Museum. There will be two sessions – you can attend at 10:00 or 13:00.

The 2-hour session will include:

A presentation from one of our Visitor Experience team
A tour of The Postal Museum
A chance to chat and ask questions to members of our current team

You don’t need to register in advance to attend – just turn up!

We aim for the open day to be inclusive and accessible for everyone. If you require any additional support, please let us know before the event at [email protected] and we will make reasonable adjustments.

About you

Are you are looking to work in a friendly and supportive environment? Are you proactive & enthusiastic about enhancing the visitor experience by bringing the history of the post to life and delivering great customer service?

If so, come to our recruitment open day to find out more about becoming a Visitor Experience Host or Visitor Experience Driver/Controller.

We are looking for people who are confident dealing with visitors and have strong communication skills. Demonstrating initiative and a positive attitude are essential, along with being enthusiastic to work in a high energy environment.

The roles require working some evening events, weekends and bank holidays, however, the shift patterns are flexible. No previous experience or qualifications are required as we will provide support and fully paid training to assist you in developing your skills.

About the jobs

Applications will open after the day on our Jobs and opportunities page.

Host – £13.31/hour

Visitors are at the heart of your role, whether welcoming them, selling tickets and retail, helping them find their way around or by delivering tours and talks. This job is varied and additional duties and responsibilities are available for those who want to get as much out of this role as they can. You are also responsible to provide a duty of care for collections, facilities and our guests, including fire evacuation and first aid.
Driver – £15.12/hour

You will be responsible for driving and controlling the Mail Ride train ride. This includes delivering great customer service, driving the train through the tunnels, activating controls and managing audio-visual interactives throughout. To ensure a smooth and safe operation of the train, track and signals you will responsible for inspections, carrying out basic maintenance and problem-solving issues.

Prior experience isn’t necessary, we are happy to offer training as part of your role.

Working for our organisation

The Postal Museum tells the story of postal communication and its impact on a global society by bringing five centuries of extraordinary communications history to life as seen through the eyes of the iconic postal service. We aim to inspire everyone to make richer and more meaningful connections in their lives through our activities at the museum and online.

On a visit, experience interactive and family-friendly exhibitions, join special events and learning activities, use modern research facilities, and take an immersive ride on Mail Rail, London’s secret Post Office underground railway.

Behind The Postal Museum is the Postal Heritage Trust, an independent charity created to protect and share this rich history and heritage.

We expect all our staff to share and embody the values that are important to the trust – being open, curious, generous, innovative and playful.

On the day FAQs…

What time should I arrive?

We have two sessions on Friday 1st March, one in the morning at 10:00am and the second in the afternoon at 13:00pm. You can choose to attend any one of the two and should aim to be at the venue at least 10 mins prior to the start of either session.

What will the open event involve and how long will it last?

The session will start with a presentation from one of our Visitor Experience team, followed by a tour of The Postal Museum and end with a chance to chat and ask questions to members of our current team. So you will be with us for 2 hours.

Do I need to register to attend?

No, this is a walk-in event and no prior registration is required. We also aim to make this open day accessible for everyone, hence, if you require any special support let us know before the event at [email protected] and we will make reasonable adjustments.