Mail Rail

Journey back in time through the original tunnels and station platforms of London's 100-year-old postal railway.

Experience 15 minutes of immersive underground exploration. There’s even a surprise or two…
See Ride rules and Ride accessibility to check if Mail Rail is right for you.

Tickets

 

Ride and exhibition

Located across the road from The Postal Museum, Mail Rail reveals the story of the postal service’s subterranean world beneath the streets of London.

  • See the unchanged station platforms, deep below Royal Mail’s Mount Pleasant sorting office.
  • See and hear the people who worked on it, experience their lives below ground and glimpse hidden parts of the railway that once kept the mail coursing through London for 22 hours every day.
  • Discover interactive exhibits that bring to life more than 100 years of postal engineering.
  • The ride

    Descend into the one hundred year old former engineering depot of Mail Rail – the Post Office railway – and board a miniature train into the original tunnels.

  • Audio-visual show

    Take in a theatrical experience that travels back in time to the railway’s lively 1930s heyday. Our award winning audio-visual presentations will guide your way.

  • Mind your head!

    Mail Rail was designed to carry mail, not people. Check Ride accessibility to see if a ride on Mail Rail is right for you.

  • Interactive exhibits

    From sorting mail on a Travelling Post Office, to seeing the curious inventions that inspired it all, our fun filled displays get you even closer to the action.

Ride rules

In the event of an evacuation, guests must be able to walk unaided for a minimum of 100 metres on uneven surfaces with minimal lighting, and up at least 70 steep steps.

  • Arrive at Mail Rail Lower Ground Floor at the time printed on your ticket.
  • Upon arrival, you will be allocated to a ride as close to the time printed on your ticket as possible. At peek times, you may be required to queue for a short period.
  • Latecomers will not be admitted on the ride except at our discretion. See Ticket Terms & Conditions for more details.
Guests must be able to transfer themselves onto the ride, leaving any aides in the storage provided next to the platform where visitors will both board and disembark.
No loose items, including handbags, are permitted on the ride. Items must be left in the cages provided or in a locker. We do not accept any responsibility for loss, theft or damage to personal items.
Visitors of all ages can ride, but children under the age of 12 must be accompanied by an adult over the age of 18.
No food or drink
Guests under the influence of drugs and/or alcohol will be refused entry
May not be suitable for those sensitive to: small spaces, motion, loud noises, flashing lights.
Pushchairs and buggies must be left in the buggy park on the ground floor of Mail Rail.

Ride accessibility

The Mail Rail ride may be unsuitable for small children, those with physical or mobility issues, claustrophobia, or a pre-existing condition that could be made worse by loud noisesflashing lights or confined spaces.

Photo showing visitors seated in pairs inside a Mail Rail carriage.

Inside a carriage

  • Mail Rail entrance and Welcome space are on the ground floor with step-free access. The ride is on the lower ground floor, accessible via a lift and stairs. Our Floor plan gives more information.
  • Visitors descend to 21 metres (70 feet) underground through tunnels no wider than 2.1 metres (7 feet) at their narrowest point.
  • The ride lasts approximately 15 minutes, including boarding and disembarking back at the depot.
  • The ride contains pitch darkness, loud noises and flashing lights. The use of these effects are limited.
  • The ride has a maximum speed of 7.5mph (12 kph).
  • Carriage dimensions head on view

  • Carriage dimensions profile view

Mail Rail film

The Mail Rail film is available to watch on the lower ground floor of Mail Rail, next to the ride itself. It allows visitors who are not able to ride to experience the audio-visual presentations.

The film features footage showing the journey through the tunnels, excerpts from the audio soundtrack, and the full-length films from Platforms 1 and 2 of the ride experience.

  • Please ask a member of staff if you would like access to the audio-described version of the film.
  • Subtitles are provided for those with hearing impairments.
  • The presentation space has seating which can be flipped up out of the way to allow access for wheelchair users.

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