Visit us

Opening times Tuesday to Sunday 10:00 - 17:00

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Tickets
Getting here
Facilities
Accessibility
What to expect
FAQs

Tickets

Booking in advance is advised in order to guarantee entry. Save when you book online.

Ticket includes unlimited access to The Postal Museum for one year from the date of your visit and one ride on Mail Rail, valid on your first visit to the Museum. Sorted! The Postal Play Space requires a separate ticket.

Book Tickets

Getting here

The Postal Museum
15-20 Phoenix Place
London
WC1X 0DA

The Postal Museum and Mail Rail are in two separate buildings on Phoenix Place.

Head to Mail Rail first, across the road from The Postal Museum, arriving just before the time printed on your ticket. Staff will be on hand to show you the route around the museum.

		Tube Farringdon, Russell Square, King’s Cross St Pancras and Chancery Lane are all less than a mile away. Transport for London Journey Planner
		Rail King’s Cross St Pancras and Farringdon stations are both less than a mile away. National Rail Journey Planner
		Car We do not have a car park. Local parking is available for a charge. A link to Parkopedia (unaffiliated third-party website) is provided for your convenience. Find local parking using Parkopedia
		Bus 17, 19, 38, 45, 46, 55, 63, 341 stop near The Postal Museum. Transport for London Journey Planner
		Cycle We have a cycle rack in our courtyard space. Visit the admissions desk to get the access code. There are also several Santander Cycle Hire docking stations nearby. Find Santander docking station
		On foot We are a short walk from Farringdon, Russell Square, Chancery Lane, and King’s Cross St Pancras stations. See our Walking Trails page for things to see on our suggested routes from our nearest stations Walking directions on Google Maps

Floor plan

Map of the museum showing floors and facilities.

Download Floor plan

Facilities

		The Café Take a break with snacks and refreshments in our café, conveniently located in our Welcome Space. We’re accredited by Kids in Museums as part of their Family Café Standard, meaning that our café is great for families! Download our sample café menu (PDF) >
		Free WiFi Free WiFi is available during your visit. Log on to ‘Postal Museum’ and accept the terms and conditions.
		Photography & filming We welcome photography for non-commercial use and encourage our visitors to share their photos on Twitter, Facebook and Instagram. Photography with flash and of others without consent as well as use of tripods and selfie sticks are prohibited.
		Accessible toilets & baby changing Unisex toilets, including accessible toilets and baby changing facilities, are located on the ground floor of The Postal Museum and Mail Rail, and the lower ground floor of Mail Rail. A Changing Places toilet for visitors and the general public is on the lower ground floor of Mail Rail.
		Child-friendly eating & baby feeding Our cafe has highchairs. Breastfeeding and bottle feeding are welcome anywhere. For a bit more privacy, our First Aid Room in Mail Rail can be used to feed your baby if not in use. One of our hosts can help you on the day.
		Buggy access & parking No buggies or pushchairs allowed on the lower ground floor of Mail Rail. Limited buggy parking is available in Mail Rail only, on the ground floor.
		Wheelchair access The Postal Museum and Mail Rail exhibitions are completely accessible to wheelchair users. Wheelchairs are permitted everywhere in Mail Rail except for the Mail Rail Ride.
		Visual Story Our visual story will help plan your visit and understand the safety changes we’ve made. Download the Visual Story (PDF) or visit our page on Information for Autistic and Neurodiverse people to find out more.

Accessibility

The Postal Museum aims to facilitate a welcoming, engaging and accessible experience for all visitors. To find out more about accessibility at the museum please visit the Accessibility page.

Accessibility

What to expect

From riding Mail Rail to exploring our interactive exhibitions, there’s plenty for everyone. Find out more about what you can expect from your visit to The Postal Museum.

What to expect

FAQs

How long should I plan to be at the museum for?

We recommend planning for 2-3 hours at the museum and 4 hours during holidays.

When is the Discovery Room open?

The Discovery Room is open Wednesday to Friday and the 2nd Saturday of each month 10:00 – 16:30.

For more information and to book an appointment, please visit The Archive page.

Can I bring a group?

Yes. If you would like to enquire about bringing a group to the museum, please visit our groups booking page for the most up to date information.

What happens if the museum has to close on a day I've booked a ticket?

In the event the museum has to close, we will contact you before your visit to make you aware. You will be offered credit to visit the museum on a future date. Tickets are non-refundable, as by purchasing a ticket you are making a donation to the museum, a registered charity. Read our Ticket Terms & Conditions for more information.

Is there somewhere to store a bike during my visit?

There is some limited bike storage at The Postal Museum. Electric scooters and other forms of transport that do not store in bike racks cannot be stored at the museum.

What happens to lost property?

For lost property enquiries, please contact us either by email at [email protected] or via the contact form on our site with your name, contact details, a description of the item and the date of your visit.

We keep lost items for 14 days. This excludes bank cards or store cards. They are destroyed within 24 hours. High value items (i.e. mobile phones) are kept for 30 days.